What are the responsibilities and job description for the Bilingual Japanese English Sr. Manager/Associate IT Director position at Interplace, Inc.?
We are looking for a Senior Manager or Associate Director (depending on experience) of IT Systems that will be accountable for delivering IT projects and production support to our Sales, Marketing, and Fleet Services teams. This role will be part of the IT leadership team, reporting to the US VP of Operations, with dotted line reporting to the Global CIO.
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
The ideal candidate is expected to effectively ensure IT conformity of our Go-To-Market IT Systems (SFDC, SAPbyD, and Hubspot) and to ensure daily IT operations and service delivery are properly executed. He / she must also ensure that company infrastructure and its services are up and running and meeting predefined SLAs – which requires him / her to develop infrastructure plans and perform capacity planning to meet business growth. In addition, this role will be responsible for the internal governance of IT policy / rules while managing ongoing IT projects.
Responsibilities :
- Lead, build, and coach a team that will closely partner with functional leads and business executives to deliver IT solutions that help drive our business forward.
- Responsible for all business applications supported by IT across Sales, Marketing, Customer Success, Fleet Services, and Finance - Salesforce, SAPbyD, Zuora.
- Work with the VP of Operations and Global CIO on strategic IT initiatives, budgeting, and planning, including setting priorities, driving focus and accountability to business commitments.
- As an IT business partner, deliver on the GTM portfolio, provide technical leadership, create and manage the IT roadmap and ensure timeline, investment plan, and goals are well understood by all parties.
- Drive the governance process for intake / prioritization of the GTM business systems enhancement requests and ensure they are aligned with business and global IT priorities.
- Lead a team that makes systems / processes more efficient, reduces manual work, and provides solutions that enable the business to make better decisions.
- Coordinate delivery of IT services and solutions to the US business in collaboration with the global IT organization.
- Manage operations related to IT infrastructure and service delivery (asset management, network infrastructure, IT support, and security) to all US offices.
- Manage the implementation and enhancement of IT infrastructure projects through an IT team or 3rd party vendors.
- Manage change initiatives properly and in a systematic manner to ensure the availability, performance, and reliability of the systems impacted by the change.
- Escalate and identify new requests and security-related incidents to the global IT organization (based in Tokyo, Japan).
- Communicate to the Global IT organization with efficiency and accurately update any progress and / or delays to projects and global IT initiatives.
Basic Qualifications :
Preferred Qualifications :
Bonus points if you...
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