What are the responsibilities and job description for the Customer Service Specialist position at Intersign Corporation?
About Us:
Intersign Corporation, headquartered in Chattanooga, TN, has been a trusted leader in the interior sign industry for over 25 years. Specializing in ADA-compliant signage, we proudly serve a wide range of sectors, including hotels, healthcare facilities, schools, churches, apartment buildings, and more. Every sign we create is carefully crafted in-house by our dedicated team of Sign Artisans at our Chattanooga facility.
We are a customer-focused company that values passion, teamwork, and continuous growth. At Intersign, we believe in fostering an environment where people can thrive while contributing to the creation of exceptional products. If you're eager to learn, enjoy collaborating with others, and want to be part of a supportive team, we invite you to join us. Together, we’ll continue delivering world-class signage solutions for our valued clients.
Come bring your talents to Intersign — we’re excited to see what we can achieve together!
As a Customer Service Specialist, you are at the start of the path that leads to all other opportunities and careers at Intersign. Whether it be Sales, Project Management, Quoting, Technical Drawing, Accounting, Marketing, Design, or Senior Management, thriving as a Customer Service Specialist is the first step in your path to success.
If you are looking to start a career path, we are anxious to speak with you. Come give us your best and we’ll give you ours!
Job Overview:
- Provide customers with the best customer experience possible when answering incoming phone calls, assisting on live chats, and answering emails all related to taking and entering orders, confirming order logistics, and general product questions.
- Follow up with inbound leads and develop a working knowledge of accounts.
- Provide support and work in correlation with sales representatives.
- Attract potential customers by answering product questions and suggesting information about other products and services.
- Print customer purchase orders as required through customer portals.
- Resolve product or order problems by listening to customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Assist, when necessary, covering the responsibilities of colleagues who are out of the office.
What We’re Looking For:
- 1-2 years experience in Sales/Customer Service related field/industry. Previous work in a product quoting or project management role is a plus.
- Excellent documentation skills with an acute attention to detail.
- Ability and desire to work with a sense of urgency in a fast paced environment.
- Ability to make contributions to accomplish necessary results in sales and customer service functions.
- Ability to multi-task and stay organized.
- Ability to listen and build relationships with your customers and teammates.
- A strong desire to learn and grow.
This is a full time in office position.
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Chattanooga, TN 37406 (Required)
Ability to Relocate:
- Chattanooga, TN 37406: Relocate before starting work (Preferred)
Work Location: In person
Salary : $14 - $15
