What are the responsibilities and job description for the Office 365 Jr. Administrator position at InterSources Inc.?
Job Details
Office 365 Jr. Administrator
Address: Washington, DC 20003
In-person Interview
7 Months Contract Position
Job Description:
Our client is seeking a motivated and detail-oriented Microsoft Office 365 Junior Systems Administrator to support the District's Microsoft 365environment. The Junior Administrator will assist with the daily management and troubleshooting of Microsoft 365 services, with a focus on providing responsive and effective end-user support.
Key Responsibilities:
Qualifications:
Minimum Education/Certification Requirements:
Bachelor's Degree or Equivalent Experience.
If you are interested in this exciting opportunity, please submit your updated resume to or Contact
About Us:
InterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18 years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.
Address: Washington, DC 20003
In-person Interview
7 Months Contract Position
Job Description:
Our client is seeking a motivated and detail-oriented Microsoft Office 365 Junior Systems Administrator to support the District's Microsoft 365environment. The Junior Administrator will assist with the daily management and troubleshooting of Microsoft 365 services, with a focus on providing responsive and effective end-user support.
Key Responsibilities:
- Provide support to end-users for Microsoft 365 services, such as Exchange Online, Teams, SharePoint, OneDrive and Intune.
- Address and troubleshoot client-side issues related to Microsoft 365, handling escalations from Client Helps and working to resolve tickets efficiently.
- Escalate complex or unresolved issues to senior administrators and other relevant IT staff as needed.
- Perform bulk activations, user setup, and license assignments within the Microsoft 365 admin center to support user onboarding and maintenance.
- Collaborate with senior administrators and IT team members to implement best practices, improve support processes, and enhance user experience.
- Develop and deliver user training on Microsoft365 features, and create documentation to help end-users maximize the platform's capabilities.
- Actively monitor and report on system performance and security, identifying potential issues proactively to ensure smooth operation.
Qualifications:
- Well versed in Microsoft 365 administration.
- Experience with end-user support and troubleshooting for Microsoft 365 services.
- Experience with endpoint management usinb various MDM services, (Workspace One, Intune)
- Familiarity with Exchange Online.
- Ability to follow structured migration and onboarding processes.
- Strong communication skills for providing effective user training and support.
Minimum Education/Certification Requirements:
Bachelor's Degree or Equivalent Experience.
| Skill | Required No. of Years | Actual Years of Experience |
| Working knowledge of Office 365, Active Directory, Azure Active Directory (Entra ID) | 3 | |
| Experience troubleshooting Microsoft Office suite and account creation in AD and Entra ID | 3 | |
| Experience with Azure AD Connect | 3 | |
| Experience with managing Exchange and Active Directory permissions for user mailboxes, shared mailboxes, resource mailboxes and public folders | 3 | |
| Extensive experience with supporting MS Office suite 2010, 2013 and 2016 as well as Windows 7, 8, 10, 11 | 3 | |
| Troubleshooting Outlook client connectivity issues | 3 | |
| Troubleshooting email delivery and email routing issues | 3 | |
| Expert-level customer service and client-facing expertise with Office 365 | 3 | |
| Experience supporting and training end users on Outlook 2010, 2013 and 2016 and configure it for new O365 service | 3 | |
| Expert knowledge in Outlook 2013, 2013, OneDrive, Teams, SharePoint Online and O365 on-line services | 3 | |
| Certifications: Microsoft 365 Certified: Administrator Expert | Required | |
| Bachelor's Degree or Equivalent experience | Required |
If you are interested in this exciting opportunity, please submit your updated resume to or Contact
About Us:
InterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18 years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.
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