Client Contact Solution Project Manager

Job Title : Client Contact Solution Project Manager

Address : Atlanta, GA (Remote)

12 Months Contract Position

This position is remote based, but the candidate must reside in the Metro-Atlanta area.

Job Description

Client Contact Solution Project Manager will report to the Assistant Deputy Commissioner for Families and Eligibility. Under limited supervision, this position is responsible for project management activities that will transition the current IVR (integrated voice response) system and client contact solution to a future state solution. This project has technical, policy, and process requirements that may impact multiple programs, workstreams, and systems. This position creates project plans using appropriate project management methodologies with input from primary stakeholders, coordinate resources, communicate progress, and must meet and account for project milestones.

Job Responsibilities :

• Selects and uses project management methodologies backed by modern software approaches such as SAFe, SCRUM, and Agile.
• Manages overall coordination of project from planning through implementation.
• Sets and manages project plans, priorities, timelines, milestones, and deliverable schedules.
• Regularly monitor project progress against the plan, identifying potential risks and roadblocks and developing mitigation strategies.
• Proactively manage changes to project scope and requirements.
• Collaborate with client IT, Vendor, project team members and subject matter experts to implement solutions according to agreed-upon milestones and deliverables.
• Leads project planning sessions with multiple stakeholders, vendors, and subject matter experts.
• Coordinates the activities of multi-functional, collaborative teams, as well as task dependencies and schedule.
• Oversee stakeholder communication of progress, blockers, next steps.
• ssist with test plan and issue management process development.
• Document vendor progress of adhering to contract deliverables and communicate with executive leadership as needed to address deficiencies.
• Provide timely updates to stakeholders on project status through reports / presentations.
• Develop and lead the project team to the delivery of successful project outcomes.
• Coordinates staff and other resources as needed.
• Facilitates discussion and consensus among various project stakeholders.
• Manages vendor relationship and deliverables

gency Preferred Qualifications :

Agency Required Qualifications : Bachelor's degree in a related field from an accredited college or university AND Five years of recent relevant project management experience; and the following :

Technical Competencies :

Physical Position Requirements :

Skill Matrix :

Skill Required No. of Years Actual Years of Experience Sets and manages IT project plans, priorities, timelines, milestones, and deliverable schedules 5 Years Regularly monitor project progress against the plan, identifying potential risks and roadblocks and developing mitigation strategies. 5 Years Intermediate skills in SharePoint and relational databases 5 Years dvanced skills in Excel and other Microsoft Office applications. 5 Years

About Us :

InterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise, ISO / IEC 27001, SOC 2 Type 2 certified company with massive 18 years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI / UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.