What are the responsibilities and job description for the Service Advisor position at Interstate Companies, Inc.?
Service Advisor
Department : Service Location : Missoula, MT
I-State Truck Center is looking for an experienced Service Advisor / Writer for our Missoula Montana location. We are offering highly competitive wages!
Service Advisors fulfill a critical role in our operations. They are responsible for building strong customer relationships by consulting with customers regarding their service needs. Together with the technicians, a Service Advisor ascertains the cause of the issue(s) that prompted a given customer's visit, works to address and resolve those issues. We’re looking for a strong person to support our truck customers by providing exceptional service through a strong understanding of the truck service industry. If you are a person with a commitment to quality and excellence, then we want to hear from you.
Interstate Companies, Inc. is a dynamic organization that provides rewarding careers for more than 1,600 employees in its corporate office and five operating units – Interstate Assembly Systems, Interstate Bearing Systems, Interstate Energy Systems, Interstate Power Systems, and I-State Truck Center. Interstate is also a leader in Heavy Diesel Construction Equipment, Off Highway Equipment and Agriculture Equipment.
At Interstate we take personal pride in our work and our customer relationships that is why we carry out Pride in Service in every interaction, every single day!
Service Advisor Responsibilities :
- Assist customers at the service counter as well as by phone and taking care of their needs using our Elite Support processes and standards. All aspects of transaction, from taking appointment to completing invoice and collecting from customer.
- Assist fellow service office employees with managing schedule and workload.
- Manage technician time and monitor repair progress for maximum efficiency.
- Work with parts department by gathering information to complete repair estimates before updating customer for approval.
- Work with outside vendors for sublet work needed on customer units.
- Assist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendors.
Service Advisor Requirements :
Service Advisor Qualities :
Employee Benefits
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.
