Warehouse Associate

Job Title: Warehouse Associate – Heavy Duty Diesel Equipment (with Parts Department Support)
Location: Davenport Iowa
Company: Interstate Power Systems

The Warehouse Associate role is a dynamic dual-position responsible for supporting warehouse operations and assisting customers at the front parts counter for heavy-duty diesel off-highway equipment, heavy duty diesel trucks as well as generators. This role requires strong organizational skills, mechanical knowledge of heavy equipment parts, and excellent customer service to ensure efficient inventory management and customer satisfaction. This role includes receiving, storing, and distributing parts and materials while ensuring efficient operations. Additionally, the associate will assist the Parts Department with tasks such as pulling parts, processing orders, and supporting customer service needs.

Key Responsibilities:

Warehouse Associate:

• Receive, inspect, and store incoming shipments of heavy-duty diesel equipment parts and components.
• Pick, pack, and prepare orders for shipping or customer pickup with accuracy.
• Operate warehouse equipment (e.g., forklifts, pallet jacks) safely and efficiently (certification preferred).
• Maintain accurate inventory records using warehouse management systems (WMS).
• Organize and maintain a clean, safe warehouse environment in compliance with safety standards.
• Conduct cycle counts and assist with periodic inventory audits.
• Load and unload delivery trucks as needed.

Front Parts Counter:

• Greet and assist customers (in-person, phone, email) with identifying and sourcing parts for off-highway heavy-duty diesel equipment.
• Use parts catalogs (paper and digital) to look up and verify part numbers, compatibility, and pricing.
• Provide technical guidance to customers regarding equipment parts, including specifications and applications.
• Process sales transactions, including cash, credit, and account payments, using POS systems.
• Coordinate with the warehouse team to retrieve parts for customer orders.
• Handle returns, exchanges, and warranty claims according to company policies.
• Build and maintain strong customer relationships to drive repeat business.

Qualifications:

• High school diploma or equivalent; technical training in diesel mechanics or heavy equipment is a plus.
• 1-2 years of experience in warehouse operations, parts counter, or related roles.
• Basic knowledge of heavy-duty diesel equipment parts and components (e.g., engines, hydraulics, transmissions).
• Proficiency with inventory management systems, POS systems, and Microsoft Office.
• Forklift certification or willingness to obtain certification.
• Strong customer service and communication skills (verbal and written).
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Physical ability to lift to 50 lbs., stand for extended periods, and perform repetitive tasks.
• Attention to detail and problem-solving skills.

Employee Benefits:

• Competitive Wages – Be paid your worth!
• Uniforms - fully supplied by Interstate!
• Tool program - available
• Tuition assistance - for educational and ongoing career growth
• Health, dental and vision coverage - begins on the first day of the following month.
• Paid Time Off - (PTO) starts accruing day one of your full-time employment.
• Holidays - 6 Holidays and 2 Floating Holidays per year
• 401(K) - with company matching.
• Long Term Disability - Supplied
• Short Term Disability - Supplied
• Life Insurance - Supplied
• Healthiest You - Virtual Health Care paid by Interstate.
• PPE Reimbursement- Safety Glasses and Safety Boot Reimbursement
• Pet Insurance – We care about our furry friends!
• Employee Discounts - available on products and services
• Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
• Paid Health and Well-being screening - for employees and their spouse

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.

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