What are the responsibilities and job description for the Account Manager - Healthcare Industry- Charlotte NC position at Interstate Contract Cleaning Services, Inc?
Job Description
Job Description
Job Title : Account Manager
Location : Charlotte, NC
We are a dynamic and innovative commercial cleaning company dedicated to providing top-notch services to our clients. With a focus on quality, reliability, and customer satisfaction, we have established ourselves as a leader in the commercial cleaning sector.
Job Description : We are seeking a highly motivated and results-driven Account Director to join our team. The Account Director will be responsible for maintaining and nurturing relationships with our existing clients, as well as identifying and pursuing opportunities for growth within their accounts. The ideal candidate will have a proven track record in sales and account management, excellent communication skills, and a passion for delivering exceptional customer service.
Responsibilities :
- Serve as the primary point of contact for assigned accounts, building and maintaining strong relationships with key stakeholders
- Understand each client's unique needs, objectives, and challenges, and develop customized solutions to meet them
- Proactively identify opportunities for upselling or cross-selling additional products / services to existing clients
- Collaborate with internal teams to ensure the successful execution of client projects and initiatives
- Monitor account performance and satisfaction, addressing any issues or concerns in a timely and effective manner
- Stay informed about industry trends, market developments, and competitor activities to identify new business opportunities
- Prepare and deliver regular reports on account status and activity metrics to management
- Work closely with Project Managers to ensure accounts stay in good standing
- Directly train new Project Managers and provide recurring training to base staff
- Oversee quality control systems and protocols
Requirements :
Benefits :
Company Description
An organization that has a reputation for outstanding leadership, innovation, and expertise. Our employees use their creativity and talent to invent new solutions, meet new demands, and offer the most effective services / products in the industry. With your active involvement, creativity, and support, Interstate Contract Cleaning Services will continue to achieve its goals.
Company Description
An organization that has a reputation for outstanding leadership, innovation, and expertise. Our employees use their creativity and talent to invent new solutions, meet new demands, and offer the most effective services / products in the industry. With your active involvement, creativity, and support, Interstate Contract Cleaning Services will continue to achieve its goals.