What are the responsibilities and job description for the Dispatcher/Customer Service position at Interstate Fleet Services?
Job description
Are you a rockstar employee looking for a new career in a rapidly growing organization? Our organization could be just what you're looking for. As part of our Dispatch Customer Service team, you are the lifeline between our customers and our road technicians.
Your job:
- Take all inbound calls from customers
- Input them into the dispatch software
- Monitor progress of each job you are managing from start to finish
- Communicate with the customer via check calls and email on the current status of each job
- Process payments and PO's
- Manage repairs that your customers may have in process to ensure that they are receiving superior customer service by overseeing and ensuring that we are providing service our mothers would be proud of.
What you'll need to bring to the table:
- Availability of the second shift and a weekend shift. This means you must have the ability to work a 8 hour shift between the hours of 3pm-midnight on a 5 day work schedule which will include one shift on the weekend.
- Ability to multitask. This means managing multiple phone lines, while using email and in-house computer programs.
- Hall of Fame work ethic, a backbone for effectively communicating with our customers and technicians, and the ability to handle conflict.
- Basic computer skills where you will be trained to utilize each program that we use to run the and manage our jobs.
What’s in it for you:
- Solid 40 Hours A Week.
- Advancement opportunities with structured career paths and mentoring sessions
- Health Benefits Available
- Paid training to set you up for success
- Growth potential as our company's vision is nationwide growth
- Comfortable work environment where jeans and T's are encouraged
Work hard, play hard – enjoy occasional paid for lunches both on and off site, cake parties, holiday parties and more!
Who Are We & What We Do:
Our organization is a nationwide industry leader in the Fleet Repair and Maintenance Industry. We repair fleets of tractor trailers, buses, equipment both on the roadside when they breakdown and provide preventative maintenance at the customers location for some of the most recognized companies in North America. We are currently in over 33 locations throughout the country and we are growing to become nationwide.
How To Apply:
If interested in this position, please submit your resume for consideration.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Flexible schedule
Schedule:
- Evening shift
Application Question(s):
- Do you have the ability to work four days during the week including a weekend shift?
- Do you drive and own your own vehicle? Our office is NOT walking distance of public transportation (Septa) and not ideal for Uber or Lyft users.
- How many years of Customer service experience do you have?
Work Location: In person
Salary : $15 - $17
