Quality Assurance (QA) Manager

Description

Family-owned since 1988, Interstate continues to be driven by our long-standing dedication to advancing the careers and talents of our team. We embrace a culture of recognition by rewarding exceptional employee performance and frequently promoting from within. As a fast growing national janitorial and maintenance company, we are seeking, driven team members who align with our work happy philosophy. We are proud to service clients among many business industries such as educational, office buildings, industrial facilities, healthcare, and specialty facilities. Our focus on creating healthy and safe environments allows businesses, schools, and facilities across North America to thrive.

Duties & Responsibilities:

• Perform Site Surveys/Audits during daily site visits.
• Create and share Action Plans for unsatisfactory buildings; coordinate with the Operations Manager and/or Director.
• Monthly servicing of assigned locations with daily visits within portfolio.
• Complete service inspections utilizing forms and on-site management sign off per inspection completed for accurate documentation.
• Complete monthly supply inspections for all locations within assigned portfolio in conjunction with service inspections which includes reporting on supply quantity adjustments and/or ordering needs.
• Support cleaning staff daily in conjunction with the onsite supervisor and Operations Manager.
• Evaluate and assign those employees who need training to additional training – either online or via onsite visits.
• Other duties as assigned.

Responsible for providing direct and/or indirect support to Operations Manager including performing Operations Manager related duties as needed including but not limited to

• Planning, organizing, and directing team members to ensure the highest degree of customer satisfaction.
• Coordinate, schedule and perform all special project work for assigned building.
• Communicate and work closely with home office to improve the operations and employee experience.
• Daily supervision of the janitorial staff.
• Maintain and order cleaning supplies and inventory.
• Schedule and train all new janitorial staff members.
• Uphold the highest standards of cleanliness, safety, and conduct.
• Conduct building inspections and report for client.
• Daily communicate with clients via phone and email.
• Plan and coordinate new startups, including recruiting and training new employees.
• Knowledge of OSHA and safety standards within housekeeping department.
• Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.

Please note, the summary job specification is not a comprehensive definition of the post. It is subject to modification and amendment and could include other duties related to the post.

Requirements

• Floor experience preferred.
• Previous experience managing a janitorial team through motivation, coaching and development.
• 3-5 years’ experience working in the janitorial industry.
• The ability to anticipate customer needs, change goals and direction quickly including multitasking.
• Proven experience supervising housekeeping departments of 15 employees.
• Ability to maintain a budget.
• Ability to sell additional services to clients.
• Capable of using independent judgment/solid decision-making skills
• Willingness and ability to travel to multiple buildings daily.
• Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization
• Activator/self-motivated to accomplish goals, with a strong sense of responsibility.
• Bilingual (English / Spanish) a plus
• Proficiency with general office PC applications and MS Office Suite (i.e., word processing, spreadsheets, databases)
• Demonstrated excellent written and verbal communication skills.
• Proven job reliability, diligence, dedication, and attention to detail
• Must be flexible to work nights, weekends, and holidays.
• Must have a valid Driver’s License

Travel Requirements:

• Travel requirements within your assigned region to multiple locations daily.

Material and Equipment Used:

• Must be familiar with standard cleaning supplies and chemicals.
• Must be familiar with equipment, including but not limited to pallet jacks, floor scrubbers, vacuums, and other similar equipment.

Physical Requirements:

• Must be able to lift up to 50lbs independently and ability to bend.
• Extensive standing and walking

Interstate Premier Facility Services Provider is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Interstate – Work Happy!