What are the responsibilities and job description for the Front Desk - Medical Receptionist position at Interstate Therapy Solutions?
Overview (Text Only) :
FRONT DESK
Interstate Therpay Solutions (part of the Confluent Health family) is looking for a reliable individual for our Front Desk with experience in a healthcare therapy department to join our team in Valencia! You will attend to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care. Schedule will be 1pm-7pm, 1-3 days a week to start, possibly moving into more consistent hours in the near future.
Main Job Duties and Responsibilities
greet patients
register patients according to established protocols
assist patients to complete all necessary forms and documentation including medical insurance
check insurance verification
ensure patient information is accurate including billing information
inform patients of medical office procedures and policy
move patients through appointments as scheduled
answer incoming calls and deal with inquiries
transfer calls as required
schedule patient appointments
collect co-pays and payments
report statistics as required
respond and comply to requests for information
complete other clerical duties as assigned
maintain stock of forms and office supplies
ensure reception area is well maintained, neat and clean
safeguard patient privacy and confidentiality
Key Competencies and Skills
communication skills - able to listen effectively and express oneself in a clear and articulate manner
information collection and management - able to collect, organize and monitor data efficiently
planning and organizing - able to multi-task, prioritize and schedule tasks and activities
attention to detail - able to produce accurate and high quality work through concern for all areas involved
customer service skills - able to develop good customer relationships with a focus on achieving customer satisfaction
adaptability - able to adjust approach to meet changing demands and situations including dealing with diverse people
confidentiality - able to maintain confidentiality and adhere to ethical standards
Location : Valencia Ca.
Setting : Outpatient
Job status : Part-time
Pay : $17.50 - $23 / hour
Responsibilities (Text Only) :
Main Job Duties and Responsibilities
greet patients
register patients according to established protocols
assist patients to complete all necessary forms and documentation including medical insurance
check insurance verification
ensure patient information is accurate including billing information
inform patients of medical office procedures and policy
move patients through appointments as scheduled
answer incoming calls and deal with inquiries
transfer calls as required
schedule patient appointments
collect co-pays and payments
report statistics as required
respond and comply to requests for information
complete other clerical duties as assigned
maintain stock of forms and office supplies
ensure reception area is well maintained, neat and clean
safeguard patient privacy and confidentiality
Qualifications (Text Only) :
Education, Qualifications and Experience
one year experience in healthcare physical therapy department is desirable but not required
knowledge of medical terminology, procedures and diagnosis
knowledge of computer and relevant software applications
knowledge of general administrative and clerical procedures
working knowledge of healthcare in a therapy department preferred
working knowledge of healthcare insurance preferred
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