Front Desk Medical Receptionist

FRONT DESK - Medical Receptionist

Interstate Therpay Solutions (part of the Confluent Health family) is looking for a reliable individual for our Front Desk with experience in a healthcare therapy department to join our team in Valencia! You will attend to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care. Schedule will be 10:30am-7pm, Mon-Fri. 

Main Job Duties and Responsibilities

• greet patients
• register patients according to established protocols
• assist patients to complete all necessary forms and documentation including medical insurance
• check insurance verification
• ensure patient information is accurate including billing information
• inform patients of medical office procedures and policy
• move patients through appointments as scheduled
• answer incoming calls and deal with inquiries
• transfer calls as required
• schedule patient appointments
• collect co-pays and payments
• report statistics as required
• respond and comply to requests for information
• complete other clerical duties as assigned
• maintain stock of forms and office supplies
• ensure reception area is well maintained, neat and clean
• safeguard patient privacy and confidentiality

Key Competencies and Skills

• communication skills - able to listen effectively and express oneself in a clear and articulate manner
• information collection and management - able to collect, organize and monitor data efficiently
• planning and organizing - able to multi-task, prioritize and schedule tasks and activities
• attention to detail - able to produce accurate and high quality work through concern for all areas involved
• customer service skills - able to develop good customer relationships with a focus on achieving customer satisfaction
• adaptability - able to adjust approach to meet changing demands and situations including dealing with diverse people
• confidentiality - able to maintain confidentiality and adhere to ethical standards

Location: Valencia Ca. 

Setting: Outpatient

Job status: Full-time

Pay: $19 - $25 /hour

This key position is responsible for all front desk duties including providing amazing customer service, checking patients in/out, appointment scheduling, referral management, insurance verifications, authorizations, and payment collection.  

• Warmly greet and welcome patients. 
• Check patients in and out for appointments according to company policy and procedures, ensuring all required documents are accurate and complete. 
• Pleasantly answer phones and/or direct patients and others to the appropriate area or person. 
• Accurately register patients and create patient accounts within an Electronic Medical Records (EMR) system. 
• Efficiently schedule patient appointments for both new and existing patients. 
• Perform routine administrative duties in a timely manner such preparing patient charts/documents, insurance verifications, authorizations, data entry and collection of payments. 
• Complete opening/closing duties and other duties as assigned. 
• Demonstrate amazing Customer Service and maintain HIPAA Compliance. 

• High School Diploma/GED required. 
• MS Office, basic office support skills (telephone, filing, data entry) and basic math skills. 
• Excellent telephone etiquette, pleasant personality and amazing customer service skills. 
• Verbal and written communication skills; ability to clearly communicate with others. 
• Previous experience in a similar role desired but not required. 

Come where you can flourish! Apply now!

Salary : $19 - $25