What are the responsibilities and job description for the Collections Specialist position at Interstate Waste Services?
Additional responsibilities include:
High volume of outbound calls (95-120 calls per day)
Recover outstanding payments in a timely manner
Negotiate payment arrangements while maintaining a great customer experience
Track and follow up on payment plans for delinquent accounts
Keep accurate and detailed notes and records of account activities
Prepare and distribute aging based reporting daily
Provide cash forecasting for assigned customer base
Independently investigate and resolve discrepancies
Reconcile customer statements, billings and payments
Process various forms of payments
Requirements
3 years’ experience in a high-volume collections environment
3 years’ experience in account reconciliation/cash applications
Experience working with call volume and collections targets and right deadlines
Excellent communication and customer service skills
Ability to be polite and compassionate without lacking confidence
Strong negotiation and persuasion skills
Strong working knowledge of Excel, Word, and Outlook
Spanish bilingual is a plus
Experience in Sanitation/Recycling Industry a plus
Experience with a 3rd party collection agency
