Helpdesk Support Technician – Mid Shift

Overview

Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, with a landfill located in Ohio, where we also own and operate a state-of-the-art rail-served landfill. We cater to a diverse range of residential, industrial and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling and environmental services, while keeping focus on employee, customer and environmental safety. 

What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture. 

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other minor duties may be assigned. 

• Manage Help Desk tickets in a timely manner.
• Respond to employee issues via phone, email, computer chat or site visit.
• To take ownership of user problems and be proactive when dealing with user issues and follow up to ensure issues are resolved.
• Support users in the use of computer equipment and software by providing the necessary training and advice.
• To arrange for external technical support where problems cannot be resolved in house.
• Escalate issues to next level when necessary.
• Obtain general understanding of OS and application operations related to company offered services.
• Creating, editing and organizing department documentation.
• Provide onsite support to any of IWS's facilities. Travel within the area is required when needed. Requires about 25% local travel to other company sites.
• Proving support for our commercial waste zoning project and tablet deployment/support
• This position is for mid-shift, working 2pm-11pm. The first 6 months will be working with the daytime shift, learning and understanding the business.

Qualifications

• Requirements and Qualifications:

   

  • Strong knowledge of Microsoft based operating systems.
  • Strong knowledge of the M365 Office suites and applications.
  • Use of computer imaging software.
  • Ability to diagnose and resolve basic computer technical issues.
  • Use of Apple Mobile devices and tablets.
  • Knowledge of MDM support for company devices
  • Good understanding of PC hardware set-up and configuration.
  • Ability to work independently and efficiently to meet deadlines.
  • Highly organized to keep Help Desk tickets in order.
  • Excellent oral communication skills.
  • Being able to carry or transport various hardware.
  • Self-motivated, detail oriented and organized.

   

   

   

Additional Information

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salary Range Minimum

Salary Range Maximum

Salary : $26