What are the responsibilities and job description for the Associate Technical Specialist position at Intertek?
Associate Technical Specialist - Remote
Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking an Associate Technical Specialist to join our Wisetail team . This is a fantastic opportunity to grow a versatile career in SaaS Support!
Intertek Wisetail provides a custom branded training and communication platform built to engage today’s workforce with a complete learning management system, giving customers the tools to grow their passionate workforce. Learn more at Wisetail .com
What are we looking for?
As an Associate Technical Specialist you will provide exceptional technical support to our clients. You will partner with our Client Experience and Engineering teams to investigate and resolve issues, as well as make our product better. You will expand your technical skills and your product knowledge as you provide timely, helpful and satisfying support to our clients.
This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.
Responsibilities
- Respond in a timely fashion to all client inquiries
- Create, track, and resolve support tickets
- Provide exceptional customer service in every situation
- Investigate and troubleshoot issues
- Escalate issues to the appropriate internal teams
- Provide advice and guidance to clients
- Communicate actions and status to clients and internal teams
- Contribute to internal and external knowledge base articles, FAQs, and user guides
Minimum Requirements & Qualifications:
- 1-3 years of experience in a technical support role
- Strong verbal and written communication skills
- Strong analytical and problem-solving skills
- Understanding of web application and relational database technologies
- A passion for customer service
- Able to participate in occasional evening/weekend on-call rotation
Preferred Requirements & Qualifications:
- BS in Computer Science, Business or related subject
- Experience with JIRA, Confluence or similar tools
Benefits Information
In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.
Intertek: Total Quality. Assured.
Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers’ expectations, while engaging with our employees to be 10X in their performance and professional growth.
Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.
We Value Diversity
Intertek’s network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email hr.eeo@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.
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- Intertek does not accept unsolicited approaches from agencies and will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
