What are the responsibilities and job description for the Front Desk Staff position at Interurban Suites Hotel?
Benefits :
Bonus based on performance
Free uniforms
Opportunity for advancement
Training & development
Position Summary :
As a Front Desk Agent, you will play a vital role in ensuring the smooth operation of our hotel. You will be responsible for greeting guests, checking them in and out, handling reservations, and providing excellent customer service. In additon, check rooms before guests arrival and make sure room is clean and all is functional.
Responsibilities :
Greet guests warmly and professionally
Check guests in and out efficiently
Handle reservations and inquiries
Provide information about the hotel, local attractions, and amenities
Resolve guest complaints and issues in a timely and satisfactory manner
Maintain accurate records and documentation
Assist with other front desk duties as needed
Qualifications :
Excellent customer service skills
Strong communication and interpersonal skills
Ability to work well under pressure
Attention to detail and organizational skills
Basic computer skills
Previous experience in the hospitality industry is preferred, but not required
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