What are the responsibilities and job description for the Supervisor, Healthcare Operations position at Interwell Health?
Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us!
The Healthcare Operations Supervisor will promote quality customer care and ongoing support of direct reports. The supervisor will be responsible for direct staff supervision by providing guidance, training, and support and will act as a subject matter expert for the virtual care team. The supervisor will collaborate with direct reports and internal stakeholders to ensure that all aspects of quality care delivery and an optimal patient experience are being addressed appropriately.
What you'll do:
Oh, and one more thing … a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you'd be a great fit, but don't necessarily meet every single requirement on one of our job openings, please still apply. We'd love to consider your application!
Come join us and help our patients live their best lives. Learn more at www.interwellhealth.com.
It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.
The Healthcare Operations Supervisor will promote quality customer care and ongoing support of direct reports. The supervisor will be responsible for direct staff supervision by providing guidance, training, and support and will act as a subject matter expert for the virtual care team. The supervisor will collaborate with direct reports and internal stakeholders to ensure that all aspects of quality care delivery and an optimal patient experience are being addressed appropriately.
What you'll do:
- Monitor and supervise workflow of the virtual care team.
- Provide leadership, coaching and development for all direct reports to maintain an engaged and productive workforce.
- Optimize staffing, performance, compliance, productivity, and satisfaction of direct reports.
- Foster a team environment between all direct reports and internal stakeholders partners.
- Assist with interviewing candidates and to support the successful onboarding of new hires.
- Opportunity to assist with departmental and inter-departmental projects
- Experience leading projects from initiation to successful completion, ensuring timely delivery and alignment with goals AND/OR prior experience as a Team Lead or Preceptor (required)
- Innovative and critical thinker.
- Excellent verbal, written and problem-solving skills.
- Excellent analytical and leadership skills.
- Strong computer skills and organizational skills.
- Demonstrates the ability to inspire and align immediate team members toward shared objectives.
- Related renal experience and experience in a supervisory role (preferred)
- Seeks common ground in disputes and strives to resolve issues amicably.
- Utilizes a foundational mix of logic, analysis, and limited experience to make sound decisions and solve straightforward problems.
- Offers solutions-based suggestions that contribute positively to the organization.
- Is open to collaboration and provides basic process support when needed.
- Persists in pursuing deliverables but may encounter some challenges in the face of resistance or setbacks.
- Achieves goals at a basic level and assists the team in understanding and aligning with the organizational vision.
- Communicates simply and clearly within the organization on a range of topics.
- Shows a basic understanding of audience dynamics and can adjust communication when necessary.
- Works to maintain group focus with a straightforward narrative.
- Provides feedback confidently and proactively, offering comprehensive observations and constructive comments.
- Is highly receptive to receiving feedback and implements suggestions effectively.
- Displays a strong commitment to personal and professional growth, requiring minimal guidance for improvement.
- Engages in minimal talent development activities, primarily focused on providing basic guidance to entry-level employees.
- We care deeply about the people we serve.
- We are better when we work together.
- Humility is a source of our strength.
- We bring joy to our work.
- We deliver on our promises.
Oh, and one more thing … a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you'd be a great fit, but don't necessarily meet every single requirement on one of our job openings, please still apply. We'd love to consider your application!
Come join us and help our patients live their best lives. Learn more at www.interwellhealth.com.
It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.
