What are the responsibilities and job description for the Audio Visual Manager position at Intone Networks?
AV Manager role and location is onsite in Newport Beach. Rate – open Onsite 1 year Responsibilities: Hours will include nights and weekends Perform daily quality assurance activities to ensure uptime and standardization. Responsible for overseeing Telemedia video projects Create and maintain all project documents, including drawings, specifications, scope of work, and maintenance schedules Maintain a thorough understanding of associated products within Telemedia including but not limited to; Zoom Cloud, Microsoft Teams, Cisco Webex, Cisco video conference software/hardware, basic firewall, streaming applications, Crestron, Biamp Facilitate occasional trainings to team members and/or end users as necessary Coordinate activities with local facilities, carriers, and support vendors as required. Regularly inspect video conference rooms for quality of environment as preventative measures. Ensure all A/V components within office meet Telemedia standards and expectations Meet all targets and SLAs as it pertains to incidents identified in ServiceNow and Projects tracked within Jira Troubleshoot and support A/V network environment which may include modifying Cisco Routers/Switches (layer 2 & 3), loading configurations, and coordinating with Telco/3rd party providers Navigate complex problems to resolution by utilizing various resources such as vendors; manufacturers; internal technicians and documentation. Ensure inbound service requests and critical alerts are handled in a timely manner Qualifications: Bachelor’s Degree in Computer Science, Electronics or equivalent experience in a Cisco Collaboration related field. Strong working knowledge of A/V, Video Conferencing, Networking, and Unified Collaboration System Technologies Requires analytical and technical skill to troubleshoot equipment, diagnose, and resolve issues. Basic understanding of VMWare and virtualization technology Experience with Cisco Unified Communications Manager 11.x or above Basic understanding in layer 2 and 3 Cisco route/switch technologies Proficiency in Microsoft Office, Lucid Charts, and Service Now
