What are the responsibilities and job description for the Information Security Analyst position at Intone Networks?
Information Security Analyst This position offers an exciting opportunity to lead end-user Zscaler VPN support initiatives, enhance enterprise security adoption, and contribute to the strategic growth of DTI’s enterprise desktop infrastructure. Required Skills: • Extensive knowledge of Windows desktop operating systems in an enterprise environment. (5 years plus) • Proficiency in PowerShell scripting, including the ability to write and maintain automation scripts. (5 years) • Experience creating and managing Windows deployment packages using SCCM, KACE SMA, Intune, or similar enterprise deployment tools. (5 years) • Ability to analyze Windows Event Logs to diagnose and resolve desktop system issues. (5 years) • Experience reviewing and interpreting logs from SIEM solutions for troubleshooting and security insights. (5 years) Preferred Skills: • Strong expertise in Zscaler and VPN zero-trust solutions, specifically from an end-user support perspective. (1 to 2 years) • Experience working with ServiceNow, particularly in building out catalog items for the end-user portal to streamline request management and improve user experience. • Ability to train and mentor team members, both through structured training programs and informal guidance. Key Responsibilities: • Act as the SME for Zscaler and VPN solutions, focusing on end-user support, troubleshooting connectivity issues, and improving user adoption. • Develop and deliver Udemy-based video training for Zscaler to educate and upskill the team. • Create knowledge base articles, installation guides, and troubleshooting documentation for supporting Zscaler at the end-user level. • Work closely with the security team, who maintain the Zscaler backend infrastructure, to escalate and resolve issues efficiently. • Build and maintain Windows deployment packages using SCCM, KACE SMA, Intune, or other system management appliances in an enterprise environment. • Develop and maintain PowerShell scripts to automate administrative tasks and enhance system efficiency. • Analyze Windows Event Logs to troubleshoot Windows desktop issues, identifying root causes of system and application errors. • Review and interpret logs from SIEM solutions to support security investigations and system diagnostics. • Support enterprise Windows 10 and Windows 11 desktop environments, ensuring seamless deployment and security compliance. • Contribute to team training initiatives, mentoring staff, and improving knowledge-sharing processes. • Assist with scaling enterprise solutions, including new technology rollouts and process improvements. • Provide high-quality customer support, ensuring a positive end-user experience. • Work on service tickets, providing remote and occasional onsite support for agency locations when issues cannot be resolved remotely. Work Schedule & Environment: • Schedule: Monday – Friday, 8:00 AM – 4:30 PM • Work Model: This is an onsite role, with one remote workday per week provided to new hires after three months, contingent on performance and goal achievement. • Enterprise Scale: Supporting approximately 7,000 users and 10,000 devices, primarily running Windows 10 and Windows 11, with a small footprint of macOS devices.
