What are the responsibilities and job description for the Technical Support position at Intone Networks?
High Level Overview This role will support daily operations for the EIP Third-Party Information Risk Management Team, providing administrative support for stakeholder and vendor questions pertaining to the OneTrust Platform, questionnaires, document requests, and assessments. Ideal Candidate • At least 1 - 2 Years experience with technology support, system administration, or customer service required. • Some (<1 - 2 Years) experience interacting with third-party vendors (i.e. procurement, vendor management, or third party risk management) preferred. • Some (<1 - 2 Years) experience with or knowledge of security control frameworks such as NIST, ISO 27001, or SOC 2 preferred. Responsible for creating high-level requirements (epics, features, user stories, process flows, etc.) and participating in grooming, sprint planning, and retrospectives with delivery team(s). Actively participates in daily stand-ups and clarifies questions from delivery team. Ensures project requirements and documentation are consumable and participates in business process mapping. Possesses strong analytical, facilitation, communication (oral and written), and technical documentation skills. Background in both Agile and Waterfall environments required. Day to Day • Submit and manage OneTrust platform support tasks, interacting with OneTrust contacts to document, troubleshoot or resolve minor system issues. • Monitor incoming correspondence and provide timely responses to vendor or internal stakeholder questions. • Request and review security control documentation including SOC reports, certifications, and vendor policies in accordance with internal standards for control monitoring. • Work with team members and internal stakeholders to review vendor responses to risk questionnaires and solution inquiries. • Communicate consistently with team members and leadership in the event of problems or delays. • Pay keen attention to details, work effectively with internal customers, maintain adequate documentation of correspondence. Manager LinkedIn Profile Notes: Specializing in third-party risk management, technology security monitoring, policy governance, and regulatory/corporate compliance. Supervise annual security assessment activities for critical third-party data processors and service providers. Report assessment findings and security concerns to management and assist relationship owners with developing action plans to address residual risk. Work directly with the IT Sr. Leadership to create and implement a technology acquisition policy to modernize sourcing and supply chain practices and support enterprise resiliency. Position associated skills Skills: Leadership • Program Development • IT Risk Management • IT Governance • Third Party Vendor Management
