What are the responsibilities and job description for the Call Center Rep position at Intouch Medical Marketing Call Centers?
Job Summary
At InTouch Marketing Call Centers, we rely on knowledgeable professionals to interact with customers on behalf of our contracted clients. We are looking for a representative to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them as issues arise during a call. As the voice of our company, the call center representative must have excellent communication and interpersonal skills, as well as be enthusiastic about helping our clients & driving satisfaction.
Responsibilities
- Manage 100-150 inbound/outbound and outbound calls per day
- Follow communication “scripts” when handling different topics
- Provide a consultative approach, overcome objections and create value to clients
- Build sustainable relationships and engage clients by taking the extra mile
- Develop sales strategies and techniques to aid in conversion rate yield and monthly goals
- Frequently attend training sessionss to improve knowledge and performance level for new & upcoming projects
- Meet personal/team qualitative and quantitative targets
- Complete Comprehensive Initial Training Period to become familiarized with our projects & systems
Required Skills and qualifications
- Previous experience in a customer support role
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree or higher
Job Types: Full-time, Part-time
Pay: $16.00 - $20.00 per hour
Shift:
- 8 hour shift
Work Location: In person
Salary : $16 - $20