What are the responsibilities and job description for the Customer Service Specialist position at Intouch Medical Marketing Call Centers?
In-Person Job
Job Summary
At InTouch Marketing Call Centers, we rely on knowledgeable professionals to interact with customers on behalf of our contracted clients. We are looking for a representative to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them as issues arise during a call. As the voice of our company, the call center representative must have excellent communication and interpersonal skills, as well as be enthusiastic about helping our clients & driving satisfaction.
Responsibilities
- Manage 100-150 inbound/outbound and outbound calls per day
- Follow communication “scripts” when handling different topics
- Provide a consultative approach, overcome objections and create value to clients
- Build sustainable relationships and engage clients by taking the extra mile
- Develop sales strategies and techniques to aid in conversion rate yield and monthly goals
- Frequently attend training sessionss to improve knowledge and performance level for new & upcoming projects
- Meet personal/team qualitative and quantitative targets
- Complete Comprehensive Initial Training Period to become familiarized with our projects & systems
Required Skills and qualifications
- Previous experience in a customer support role
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree or higher
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Shift:
- 8 hour shift
Work Location: In person
Salary : $16 - $20