What are the responsibilities and job description for the Communications Manager position at IntouchCX?
About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs
About The Job
IntouchCX is looking for a Communications Manager to support our strategic communications initiatives across both internal and external channels. We need a talented, driven, creative professional who thrives in an entrepreneurial, fast-paced environment. Does this sound like you? Read on!
Reporting directly to the Communications Director, you’ll play a key role in keeping over 35,000 employees around the world connected to our company and our culture, you will collaborate with cross-functional and cross-cultural teams, executives, and other key collaborators to craft compelling narratives that resonate with internal and external audiences. You'll join a team that's a trusted advisor to senior leaders and key stakeholders across the company and utilizes a variety of channels and tools to reach its target audiences. You will join a dynamic, innovative and fast-paced company.
As Communications Manager, You Will…
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs
About The Job
IntouchCX is looking for a Communications Manager to support our strategic communications initiatives across both internal and external channels. We need a talented, driven, creative professional who thrives in an entrepreneurial, fast-paced environment. Does this sound like you? Read on!
Reporting directly to the Communications Director, you’ll play a key role in keeping over 35,000 employees around the world connected to our company and our culture, you will collaborate with cross-functional and cross-cultural teams, executives, and other key collaborators to craft compelling narratives that resonate with internal and external audiences. You'll join a team that's a trusted advisor to senior leaders and key stakeholders across the company and utilizes a variety of channels and tools to reach its target audiences. You will join a dynamic, innovative and fast-paced company.
As Communications Manager, You Will…
- Develop and implement the corporate communication strategy, aligned with business goals and the broader organizational objectives.
- Develop and execute global public relations and media relations strategies
- Translate complex information into clear, impactful messages.
- Collaborate with and recommend content strategy, media placement, and timing for communications to multiple department and regional leads throughout the organization.
- Ideate and execute opportunities to strengthen brand positioning and prominence in our markets through media relations, industry publications, and earned media.
- Write and edit high-quality content, including press releases and media kits, ensuring alignment with the company’s brand voice and messaging.
- Execute crisis & issues communication efforts for the different campuses and geographies, providing recommendations, tools, and support.
- Manage, develop, and update content for the corporate website and internal communication platforms on a daily basis.
- Maintain consistency across all communication channels while adapting messages to resonate authentically with local audiences and reflect our brand with diverse and global audiences, ensuring compliance with local regulations and cultural sensitivities.
- Define the regional & local channel strategy for monthly communications to be effective, efficient and impactful.
- Write, edit, and develop multiple communications campaigns across the organization.
- Manage our corporate and regional editorial calendar to ensure messaging, content frequency, and channels are effective and consistent.
- Establishing metrics to assess the effectiveness of communication strategies, campaigns and channels
- Develop and support strategic communications programs to connect employees across the organization.
- Support other marketing programs, projects and initiatives as needed.
- Manage deadlines and project plans, ensuring timelines and deadlines are met.
- 5 years of similar work experience in communications targeting a global audience, with a focus on communications strategy, content development, editorial management, media relations and internal and external communications.
- A degree or diploma in a Communications or Marketing specialty, or an equivalent combination of education and experience
- A strong portfolio that demonstrates your abilities to communicate and engage with a defined audience
- Experience as a creative thinker, technical writer, and storyteller.
- C1 English level
- External communications, public relations and media management experience
- Experience using Google Workspace and intranet platforms
- Excellent copywriting and proofreading skills
- Ability to work both independently and within a team environment
- Ability to operate in a fast-paced work environment and switch gears quickly between projects and deadlines
- Strong problem solving and decision-making skills
- Superior attention to detail with an eye for accuracy
