What are the responsibilities and job description for the Director of Fraud & Risk position at IntouchCX?
As the Director of Fraud & Risk, you will define and execute the strategy for fraud and risk solutions at WebPurify, a global leader in customer experience and business process outsourcing. WebPurify specializes in AI-driven solutions, content moderation, fraud prevention, and Trust & Safety services for some of the world’s most recognized brands. In this role, you will serve as a subject matter expert, advising internal teams and clients on fraud prevention, risk mitigation, and forward-looking growth opportunities. This role blends strategic leadership, client engagement, consulting, business development, and thought leadership to strengthen our Trust & Safety practice. Note: This is a US-remote, independent contributor position and reports to our Vice President of Trust & Safety.
Responsibilities
IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
U.S Department of Labor Posters
Responsibilities
- Strategic Leadership: Develop and drive the vision for fraud and risk solutions, identifying market opportunities, agent operations efficiencies, and technical capabilities.
- Subject Matter Expertise: Act as the go-to expert for fraud and risk, providing strategic guidance internally and externally on practical fraud prevention strategies.
- Business Development: Leverage your expertise to drive new client engagements and expand existing relationships, strengthening our fraud and risk services.
- Consultancy Expansion: Grow fraud and risk initiatives within the Trust & Safety consultancy, managing projects from proposal to execution.
- Industry Influence: Enhance WebPurify’s global presence through networking, thought leadership, and speaking engagements.
- Operational Excellence: Collaborate with our moderation team to develop and refine fraud prevention processes, ensuring measurable success against KPIs.
- Thought Leadership: Work closely with Marketing to develop fraud and risk content, positioning WebPurify as a leader in the space.
- Continuous Learning: Stay ahead of industry trends, tools, and techniques in fraud prevention, content moderation, and risk management while educating internal teams.
- 10 years of proven experience in fraud prevention, risk management, or Trust & Safety, preferably within a tech, marketplace, or customer support environment.
- Deep understanding of fraud trends, risk assessment methodologies, and emerging technologies in fraud detection.
- Strong business development acumen with a track record of growing client relationships.
- Excellent communication skills, with the ability to translate complex fraud and risk concepts for diverse stakeholders.
- Experience collaborating cross-functionally with moderation, marketing, technical, and operations teams.
- Public speaking or industry engagement experience is a plus.
- Competitive salary ranges from $150,000 - $200,000 (dependent on experience, certifications, and portfolio)
- Supplemental pay types: Bonus & Commission Pay
- Industry-leading medical, vision, and dental benefit plans paid by the employee paid time off and sick time leave benefits (where applicable by legislation)
- Comprehensive well-being & resiliency approach for upskilling, mentoring, & career progression planning
- Amazing career growth opportunities
IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
U.S Department of Labor Posters
Salary : $150,000 - $200,000
