What are the responsibilities and job description for the Human Resources Generalist position at IntouchCX?
About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs
About The Job
We are looking for a qualified Human Resources Generalist professional who will work directly with the Human Resources Team to provide support and direction in administering company policies. The ideal candidate will ensure that HR service deliverables are being met and deliver maximum value to the organization.
As Human Resources Generalist, You Will…
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs
About The Job
We are looking for a qualified Human Resources Generalist professional who will work directly with the Human Resources Team to provide support and direction in administering company policies. The ideal candidate will ensure that HR service deliverables are being met and deliver maximum value to the organization.
As Human Resources Generalist, You Will…
- Provide Human Resource (HR) policy guidance
- Conduct employee onboarding process
- Ensure operational HR activities and processes are followed correctly
- Responsible of HR Investigations
- Actively support line managers in addressing employee's breaches and conduct
- Attend legal and disciplinary staff hearings
- Provide coaching on HR matters
- Analyze trends and metrics within the HR department
- Engage in day-to-day coordination of activities with other HR Officers
- Input data in HR systems
- Maintain employee files and records in electronic and paper form
- Perform other HR related duties when assigned
- Graduate degree in Law, Human Resources and Labor Relations or similar
- 3 years of work experience as a Human Resources Coordinator
- Minimum 2 years of experience in a call center environment
- Extensive knowledge of Mexican labor law
- Knowledge of Human Resources Information System (HRIS)
- Ability to communicate effectively in English and Spanish, written and verbal
- Strong analytical, problem-solving and decision-making skills
- Great attention to detail and precision
- Exceptional organization and time management skills - must be able to multitask and prioritize
