What are the responsibilities and job description for the Operations Director position at IntouchCX?
About IntouchCX
IntouchCX is a leading provider of customer experience management, digital engagement, and AI solutions. We foster collaboration and innovation to deliver exceptional results. For over two decades, we have scaled sustainably to become a pioneering industry leader by building lasting relationships with our brand partners and empowering our employees to drive positive change.
About the Job
We are seeking an experienced Operations Manager to oversee daily operational activities for select programs while contributing to the company's overall strategic direction. This role will execute key responsibilities including managing Key Performance Indicators (KPIs), supervising teams, and coaching Team Leaders.
Responsibilities
IntouchCX is a leading provider of customer experience management, digital engagement, and AI solutions. We foster collaboration and innovation to deliver exceptional results. For over two decades, we have scaled sustainably to become a pioneering industry leader by building lasting relationships with our brand partners and empowering our employees to drive positive change.
About the Job
We are seeking an experienced Operations Manager to oversee daily operational activities for select programs while contributing to the company's overall strategic direction. This role will execute key responsibilities including managing Key Performance Indicators (KPIs), supervising teams, and coaching Team Leaders.
Responsibilities
- Evaluate and direct operational functions to ensure optimal planning, staffing, and execution.
- Supervise and manage teams to achieve goals and objectives.
- Develop and implement strategies to enhance employee training, professional development, and engagement.
- Analyze reports and statistical data to measure production levels and identify areas for improvement.
- Develop customized reporting to track operational statistics, data, and results.
- Design solutions to improve business performance and partner success.
- Use analytical skills and critical thinking to resolve ad-hoc issues quickly.
- Motivate teams through relationship building and real-time coaching.
- Implement incentive programs to motivate employees to achieve desired outcomes.
- Collaborate with other departments to resolve issues and improve operations.
- Become a thought leader in operations by participating in partner meetings.
