What are the responsibilities and job description for the Senior Operations Manager position at IntouchCX?
About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
To learn more about us and our culture, follow the link to Our Story - https : / / youtu.be / GinyJ-abWJs
About the Job
Are you looking for an exciting new challenge? IntouchCX is looking for you!
As one of the world's leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
We're hiring a Senior Operations Manager to drive performance and operational excellence for our partners. Our ideal candidate is a leader with a drive to deliver extraordinary results. This role requires a fearless attitude and a passion to contribute to our culture.
As Senior Operations Manager, You Will...
- Ensure proper planning, staffing, and direction of operational functions
- Review team performance daily to ensure optimal production is reached
- Ensure proficient training and staff development is achieved across all teams
- Develop and execute motivational incentives on the floor
- Be responsible for ramp-up drives and goals
- Analyze reports and program data, highlighting Key Performance Indicators (KPIs)
- Create action plans for continuous improvement
- Ensure Service Level Agreements are met with optimum quality & service
- Authorize and coordinate staffing schedule changes
- Participate in partner calls and meetings
As Senior Operations Manager, You Have...
IntouchCX is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and / or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
U.S Department of Labor Posters
Benefits of Working as a Senior Operations Manager...
