What are the responsibilities and job description for the Applications Service Engineer position at Intralox?
Customer Service & Technical Support, Engineering
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Intralox, L.L.C., a division of Laitram, L.L.C., and a global provider of conveyance solutions and services, has a position available for an Applications Engineer with a strong background in mechanical technologies to provide technical service and support to the commercial sales teams for installation of our modular plastic belting technology and ThermoDrive technology in conveyance. Ideally, this candidate would be located in New Orleans, Louisiana.
Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businesses worldwide.
Our global workforce of over 3,000 employees in 20 countries consists of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 45 years.
Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset.
Responsibilities :
- Perform varied technical and sales roles to support, develop and promote modular plastic belt conveying applications.
- Provide technical assistance and training to sales account managers and customers, remotely by phone, through written correspondence, video conference, and in-person at customer facilities.
- Support, coordinate and supervise belt installations in customer facilities.
- Field troubleshooting and correction of any problem installations or applications.
- Provide proactive technical consultation to customers through risk evaluations and design reviews of construction and retrofit projects.
- Develop and maintain strong relationships with sales account managers and customers through timely, regular visits.
- Master, implement, and develop presentations about product, services, and application knowledge utilizing software such as MS PowerPoint, Dynamics, Teams, etc.
- Service emphasis upon customers in North America.
- Ability to lift up to 50 lbs and climb ladders.
Requirements :
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