What are the responsibilities and job description for the Regional Field Service Technician - Kansas City position at Intralox?
Intralox has a position available for SERVICE Technician in Missouri. This position requires a strong mechanical background to provide technical service and support for low-tension polymer belting technology in conveyor applications. Effective planning and communication skills are also needed to manage a territory of approximately 5- to 6-hour (400-mile) radius from the Kansas City area. The SERVICE Technician must be available for some further travel throughout North America as needed, but this is anticipated to be minimal.
Asatechnical resource, your role is tosupportproactive connectionswith customersto strengthen our partnerships by highlighting the value our transformative technology brings as well as providing reactive support when needed. The SERVICE Technician will also work closely with account managers to ensure alignment and foster a team atmosphere. You will develop deep professional relationships with dedicated production plants by consistently providing world-class service and results. You will proactively schedule service visits to maximize overall effectiveness. You will identify opportunities, train customers onsite, and respond timely to customer issues.
Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businessesworldwide. Our global workforceof over 3,000 employees in 20 countriesconsist of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers' growth worldwide for more than 45 years. Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset. Responsibilities :
- Support and promote low-tension polymer conveyor belt applications
- Effectively communicate and build relationships with account managers and customers
- Support, coordinate and perform belt installations in customer facilities
- Troubleshoot and correct problem installations or applications in the field
- Find solutions on-the-fly and determine / communicate opportunities
- Provide technical assistance and training to salespeople and customers remotely by phone, reports, webcasts, and especially in person at customer facilities
- Inspect conveyors to gather detailed technical information on opportunities for improvement
- Communicate belt and conveyor recommendations verbally and in written reports
- Arrange and execute efficient travel on short notice, including nights and weekends
- Occasionally perform belt performance program calculations
- Maintain the professional appearance of the service van and equipment
- Service emphasis upon Food customers in a particular geographic region in North America
- Periodic air travel required, reasonable access to regional airport
- Relentless self-evaluation, continuous improvement, and striving for improved customer touches
Requirements :
