Operations Scheduling Coordinator

Join a Leader in Healthcare Operations

At IntraNerve Neuroscience (INN), we are committed to delivering high-quality neuroscience services while ensuring efficient and compliant operations behind the scenes. As an Operations Scheduling Coordinator, you will be a vital member of our Operations Team, primarily responsible for clinical case scheduling via email and phone, while also providing administrative support for daily business operations

Since 2010, INN has been accredited by The Joint Commission and is recognized as a trusted provider of neuroscience services across the country. Our commitment to excellence, compliance, and continuous improvement ensures that we remain at the forefront of the field.

What Makes INN Different?

• Award-Winning Workplace – Recognized for Professional Development, Employee Well-being, Appreciation, and Remote Work
• Commitment to Excellence – We maintain high standards in operational efficiency, compliance, and payer relations
• Integrity & Professionalism – We prioritize ethical business practices, accuracy, and accountability in every aspect of our work
• Collaboration & Support – Work with a dedicated team of billing, credentialing, and contracting professionals
• Innovation in Healthcare Operations – We continuously refine our processes to enhance efficiency and reimbursement outcomes

Why Consider INN?

• Privately Owned, Mission-Driven – A focus on service quality, compliance, and efficiency over corporate bureaucracy
• Opportunities for Professional Development – Expand your expertise in payer enrollment, credentialing, and healthcare administration
• Impactful Work – Play a key role in ensuring seamless revenue processes that support patient care
• Resources & Support – Work with state-of-the-art payer portals, EDI systems, and experienced operational teams
• Competitive Compensation – Salary is based on experience and credentials, offering a highly competitive pay structure

If you have experience in clinical case scheduling, administrative support, and customer service and are looking for an opportunity with a company that values accuracy, collaboration, and efficiency, we encourage you to apply. Join a team where your expertise directly supports the success of our healthcare services.

Applications for this position are accepted on an ongoing basis. The posting will remain open until the position is filled. Interested candidates are encouraged to apply the same day they view this posting.

Essential Job Functions

Note: Punctuality and reliable job attendance are essential functions in the performance of this job. Due to the emergent nature of scheduling, real-time response for emails and calls is required during operating hours and during assigned after-hours shifts.

Clinical Case Scheduling

• Schedule oversight, including creating and updating cases for multiple regions nationwide while verifying sufficient regional coverage.
• Scheduling inbox management, ensuring all emails are resolved timely and the inbox is clear by end of shift. Reaching out to doublecheck partner as needed to ensure timely responses.
• Promptly answer incoming calls and resolve or route appropriately.
• Friendly and effective verbal/written communication with hospitals, surgeons, technicians, and fellow team members.
• “Doublecheck” audit, checking new and revised cases are accurately captured on the schedule and communicated per nuances spreadsheet.

After-Hours Call Rotation

• During designated call weeks, resolution of calls and urgent emails received outside of normal business hours. This may include emergent case scheduling, physician oversight requests, traveler assistance, etc.

General Administrative Duties

• Provide high levels of administrative support to Executive Management and other areas of the business as requested. This may include general correspondence, creating reports, preparing for office team building events, shipping for other departments, etc.
• Promote and maintain positive relationships with office staff, clinical staff, and various business partners.
• Other duties/special projects as assigned.

Auxiliary Support for Clinical Case Auditing

• Assist with faxing and follow-up (every 3 days) of pending cases needing operative reports, insurance troubleshooting, missing documentation, etc.
• As needed, assist with auditing newly completed cases to ensure required documentation attached and demographic/insurance fields accurately captured. Obtain insurance verification or document exceptions.

Auxiliary Support for Travel Coordination

• As needed, assist with travel arrangements for staff. This may include booking flights, car rentals, hotels, etc.
• As needed, assist with coordination between regional managers and staff to arrange travel support required for case coverage.

Auxiliary Support for Supply Order Fulfillment and Maintenance

• As needed, fill supply orders using in-office stock, including packaging and drop-off at the shipping vendor.
• As needed, assist with maintenance of in-office stock. This may include unpacking supplies, rotating expirables, determining supply replenishment, etc.

Knowledge, Skills, Abilities and Other Characteristics

• Positive, proactive, and self-motivated.
• Service-minded to deliver a positive experience with clients and staff.
• Keen attention-to-detail, entering data accurately and efficiently.
• Excellent verbal and written communication skills.
• Strong organization and prioritization skills to manage multiple critical tasks.
• Efficient time management, approaching each task with urgency.
• Ability to research and analyze data.
• Ability to work independently with minimal supervision.
• Proficiencies in typing, general computer skills, and Microsoft Office Suite (Outlook and Excel).

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer.
• Manual dexterity required for keyboarding and other manual tasks.
• Must be able to lift up to 10lbs at a time.

Education and Experience

• High school diploma or equivalent required.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance
• Continuing education allowance