What are the responsibilities and job description for the Customer Support Analyst | Dallas position at Intras Cloud Services?
At Intras Cloud Services, we provide cutting-edge IT and cybersecurity solutions to help businesses thrive in an ever-evolving digital landscape. Our team is dedicated to delivering exceptional service, fostering innovation, and ensuring the security and efficiency of our clients' operations.
Key Responsibilities:
Provide first-level support to clients, addressing inquiries, troubleshooting issues, and resolving technical problems related to IT and cloud services.
Manage and track customer support tickets, ensuring timely resolution and escalation when necessary.
Collaborate with technical teams to diagnose and solve complex issues.
Maintain detailed and accurate records of customer interactions and solutions provided.
Assist in the development of support documentation and training materials.
Continuously identify opportunities to improve support processes and enhance customer satisfaction.
Benefits
Competitive salary and benefits package.
Opportunities for professional growth and development.
A collaborative and innovative work environment.
Flexible work arrangements (hybrid options available).
Join Intras Cloud Services and be part of a team that shapes the future of IT and cybersecurity!
