What are the responsibilities and job description for the Operations Assistant (Northeast Region) position at Intrax?
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel.
Position Summary
The Operations Assistant is a full-time non-exempt position that provides customer service and support to international university participants and host employers participating in the BridgeUSA (J-1 visa) Summer Work Travel Program.
The position will review and update participant applications and documents in Salesforce, research and secure housing for participants, and contact Host Companies to vet them for the Intrax Work Travel program. This position will assist the Director of Field Operations and Regional Account Manager in providing ongoing support for Work Travel participants after their arrival in the United States, specifically in the Northeast region. This position requires attention to detail, heavy database work, and excellent customer service skills. The work environment is fast-paced, and service driven, with a successful candidate possessing the ability to learn quickly and to be very flexible with changing business needs. The position requires superior customer support with heavy phone and computer usage.
Duties and Responsibilities
- Receive and handle a high volume of incoming calls and emails from participants and employers.
- Answer questions via phone and email regarding insurance, Social Security, housing, job concerns, transportation, and other issues important to newly arriving international students to the United States, within one business day.
- Research and become familiar with US government regulations and rules related to the BridgeUSA (J-1 visa) exchange visitor program, including tax rules, social security procedures, prohibited placements, and more.
- Assist with problem solving urgent and / or escalated issues concerning participant health, safety, and welfare.
- Vet employers via email, phone, and web searches to ensure job placements meet or exceed US government regulations.
- Assist in updating / renewing required host employer business documents.
- Provide support to host employers regarding participants working for them. Mediate concerns between employers and participants.
- Ensure compliance with established program guidelines throughout the season.
- Maintain accurate documentation of participant and employer contact.
- Use the Intrax database to confirm participant arrivals, monthly check-ins, and reported concerns.
- Assist in locating and securing housing leads for participants prior to their arrival in the United States and during their program when housing issues arise.
- Attend weekly regional team meetings and all-team meetings, attend special trainings.
Additional Responsibilities
Required Experience
Knowledge, Skills, and Attributes
Performance Criteria
Travel
20.00 - $25.00 per hour based on previous experience.
Intrax Pay Transparency Statement :
The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry.
We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.
Salary : $20 - $25