Marine - Customer Service Representative

Are you the One? Come and join the TEAM at Intrepid Powerboats!

Intrepid Powerboats manufacturers high quality semi-custom boats from 24’ – 48’. We are a 30 year stable company with extensive demand for boats within our iconic brand. We are looking for a Customer Service Representative team member to join our TEAM at the main production facility located in Largo, Florida. We offer competitive wages, great benefits, and growth opportunity along with steady year-round employment.

SUMMARY

As a Customer Care Representative in the marine industry, you will be responsible for managing customer inquiries, resolving complaints, and ensuring a positive customer experience. Your primary goal is to foster strong relationships with customers and provide timely and effective solutions to their concerns. This role requires excellent communication skills, a deep understanding of marine products and services, and a commitment to delivering exceptional customer service.

What You’ll Do:

Including but not limited to the following:

• Provide world class customer service, keeping a voice at the phone always. Trouble shooting issues via telephone
• Respond quickly to email inquiries when received
• Communicate with customers who submit web inquiries; monitor and respond to web forum.
• Collect product manuals and pamphlets for Owner’s bags, coordinate with QC to include completed bags with shipped boats.
• Projects for other departments and various material control functions as needed

What You’ll Bring:

• Knowledge of power boats, with ability to troubleshoot problems
• Marine Support and/or manufacturing warranty experience
• High School Diploma or equivalent
• Experience and ability to work in a fast-paced manufacturing environment.
• Must be able to work any shift and overtime as required
• Complies with all policies, specifications, regulations, and instructions
• Perform all tasks in a safe and responsible manner

Physical Demands:

The physical demands described here are representative of those in a typical boat manufacturing business. The employee is exposed to various hot, cold, or wet weather conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job:

• The employee is regularly required to stand, walk, reach with hands and arms; stoop, kneel, crouch, or crawl: and talk and hear.
• Will sit, stand or walk short distances for up to 10 hours per day
• Will climb stairs on an occasional basis
• Will exert up to 50 pounds of force to lift, push or pull on a regular basis
• May reach above shoulder heights and below the waist on a frequent basis
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus

Intrepid Powerboats is a drug-free workplace. Applicants who receive a conditional employment offer will be required to take a drug test.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $18