Senior Enterprise Applications Analyst

INTRICON CORE VALUES:  

Collaboration           Innovation           Velocity               Authenticity              Inclusiveness

POSITION SUMMARY:  

The Senior Enterprise Applications Analyst will be a key member of the Information Services team championing and implementing business transformation across the Enterprise Application landscape. Responsibilities include delivering superior application support and developing low-code solutions to integrate applications, improve workflows, and modernize existing processes. In this technology-focused role, you should be comfortable working with business process owners and stakeholders at all levels and solving problems with out-of-the-box solutions. We are looking for a motivated and driven team player who thrives on challenges and the opportunity to create positive change.

PRINCIPAL DUTIES AND RESPONSIBILITIES:  

Application Support of SaaS Enterprise Systems

Coordinate and consult with business partners, vendors, and our Managed Service Provider to ensure timely and effective delivery of the following:

• Define, manage, and rollout implementation of role-based access controls. *
• Define and manage identity management procedures. *
• Test and complete implementation of patches and upgrades.
• Manage ongoing support for current and future applications and systems.

Partners with department team members to cross train and provide backup support as needed.

Create Low Code Solutions with Workado and Power Platform

Partner with business owners to design, implement, and maintain low code solutions

• Gather and document requirements for new and existing processes.
• Build, deploy, and maintain integrations between applications systems
• Automate business and IS process workflows
• Design, develop, test, deploy, and support solutions
• Lead and track project progress with project team. This includes determining and communicating project scope, status, and timelines.
• Champion and apply Agile and DevOps best practices to all projects and activities

Provide additional support as needed or complete ad hoc projects as assigned.

*Essential Functions

PROFESSIONAL WORKPLACE BEHAVIORS:  

Accountability         Analytical           Attention to Detail          Communication

Cultivate Customer Relationship           Continuous Attention to Process Improvement               Embrace Differences          Innovation

Problem Solving / Critical Thinking        Teamwork                        

QUALIFICATIONS:  

Education:

• Bachelor’s degree in an IT related field or equivalent work experience.

Experience: 

• Strong analytical and problem-solving skills with the ability to assess complex IT systems and recommend effective solutions.
• Minimal five (5) years experience supporting one or more of: SalesForce, HRIS systems, or ERPs
• Minimal five (5) years experience gathering requirements, analyzing data, and implementing successful business solutions. 
• Experience with developing solutions in either a low code or professional/traditional code environment, preferred
• Previous experience developing and administering role-based access controls.One (1) year experience developing solutions in a low code environment, preferred.
• Working knowledge of one or more of the following: Epicor, UKG, SalesForce, Grand Avenue, or Concur.
• Experience with using API’s to retrieve data from or send data to applications, preferred.
• Experience with working an Agile environment, preferred.
• Understanding of DevOps best practices, preferred.

Skills:

• Strong analytical and problem-solving skills with the ability to assess complex IT systems and recommend effective solutions.
• Excellent communication and collaboration skills, with experience working closely with cross-functional teams and all levels within an organization.
• Proficiency in system analysis tools and methodologies.
• Ability to work independently and is self motivated to start and manage multiple priorities in a fast-paced environment.

Physical Requirements:

• Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. Employee is frequently required to talk or hear.  Employee is occasionally required to reach with hands and arms.  Employee must occasionally lift and/or move up to 10 pounds.

DISCLAIMER: The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications.  Management reserves the right to change or modify such duties as required.

All positions are responsible for following applicable company policies and procedures as defined by their manager.