Client Relationship Manager

At INTRUST Bank, 10 character qualities are at the foundation of all we do. They include respect, positivity, compassion, humility, and initiative. They guide our interactions with customers and each other, are why we give back to communities, and inform how we shape our goals as a company. These character qualities are our tradition, and we bring them to life each day.

Your career is important to you, which makes it important to us. At INTRUST you’ll find a welcoming, encouraging atmosphere where your talents can thrive. You will be supported in your career, you can lead no matter what your title, and you can see a path for future growth. If you’d like to find a place of work where you’re appreciated, can find balance, and have a sense of belonging, then we encourage you to apply for this role.

A modern benefits approach: To support our employees and their families, INTRUST offers a comprehensive, market-competitive benefits package that prioritizes your total well-being.

• Competitive pay
• Generous time off
  • Employees receive three weeks of paid vacation plus 11 paid holidays each year.
  • Paid time off to volunteer in the community.
  • Paid employee and family sick leave.
  • Paid parental leave.
• 401(k) plan with 6% employer match and 100% immediately vested.
  • 3% non-elective company contribution; non-elective contribution vested after 3 years of service.
• Career growth and development resources
• Tuition reimbursement for full-time and part-time employees enrolled in any degree program.
• Banking benefits
• Medical, dental, and vision insurance

Benefits eligibility is dependent upon hire date and employment status. Ask for our benefits guide for full details.

Job Summary: Responsible for retaining and expanding existing company relationships for one or more divisions, product lines, or market segments, and soliciting new business from prospective clients. Provide full-service banking to existing and potential commercial clients and high-net-worth individuals by the marketing of banking services. Offer service to clients, determining needs and providing a connection with the appropriate product areas of the bank to ensure client needs are met. INTRUST Bank banker training will be provided for this position. Successful completion is required. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST’s Character Qualities.

Essential Functions:

• All expectations described in the job description’s essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation.

• Serve as a point of contact for key client banking relationships.

• Establish a consistent business development process for calling on existing clients and new client prospecting.

• Source business development opportunities for new and existing clients.

• Represent INTRUST Bank at various civic and community functions to further enhance the bank’s image and develop and maintain a network to facilitate sales efforts.

• Actively participate in bank and client hosted events and other network opportunities.

• Manage a portfolio of both business and personal non-credit clients; and work closely with other departments of the bank to provide a high level of service. Assist Commercial Relationship Managers in handling larger and more complex relationships.

• Report sales and client calling efforts through IRIS, the bank’s customer reporting management system.

Education and Experience: Bachelor’s degree or 3-5 years’ experience in financial sales or customer relationship management preferred.

Required Skills and Knowledge: Extensive knowledge of bank products and services. Excellent oral and written communication and presentation skills. Proficient in use of Microsoft applications, i.e., Word, Excel, Outlook, PowerPoint. Must have excellent customer service skills. Must be able to work independently and manage oneself and time effectively.

Required Licenses and/or Certifications: Valid Driver’s License.

Physical Demands: Extended period(s) of time viewing personal computer, sitting, standing, and walking. Occasional lifting up to 25 lbs. Must be able to hear and speak clearly both face-to-face and over the telephone. The physical demands necessary for this role should be performed with or without a reasonable accommodation.

Working Conditions: Normal office conditions. Some travel required. Calling activities may involve exposure to various weather conditions.

This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor.

INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual’s protected category constitutes a bona fide occupational qualification.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)