What are the responsibilities and job description for the Business Process Team Lead position at Intuit?
Overview
At Intuit, we have a reputation for being innovative, bold and customer obsessed. Our innovative solutions are designed to enhance efficiency, streamline processes, and drive growth for our clients. With a passionate and talented team, we strive to deliver exceptional value and unparalleled customer experiences.
We are seeking a detail-oriented and customer-focused Business Process Team Lead to join our dynamic Sales Business Operations team. The Business Process Team Lead will play a critical role in ensuring seamless order management and supporting our sales efforts. This individual will be responsible for leading the day to day operations of the business operations team in processing customer orders, maintaining accurate records, and liaising with various departments to ensure timely and accurate delivery of our products and services.
What you'll bring
3 years’ experience in business administration, Operations Management, or a related field
Proven experience in process management or a similar role
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Experience with process mapping and process improvement methodologies
Experience in CRM tools
How you will lead
Map current business processes across the organization to identify inefficiencies and opportunities for improvement
Collaborate with various departments to understand their processes, needs, and challenges
Develop and implement new processes or modify existing ones to increase efficiency, reduce costs, and improve overall performance
Monitor the effectiveness of newly implemented processes and adjust as necessary
Document process changes and maintain up-to-date process documentation
Foster a culture of process improvement and operational excellence within the organization
EOE AA M / F / Vet / Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
