What are the responsibilities and job description for the Group Manager Customer Experience, QuickBooks Live Service Experience Mgmt. position at Intuit?
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Qualifications
- Proven leader with experience in a services based industry or SaaS organization, with 5 years in a leadership role driving business results through improved customer experiences in Customer Success, Product Management, Product Marketing or similar functions.
- Undergraduate degree in a business, technical, or science discipline; MBA or advanced degree preferred; Equivalent work experience considered.
- Proven experience in service experience strategy, customer experience design, or related field with a focus on service delivery.
- Proven ability to design and implement service experience strategies that improve customer retention and drive revenue growth.
- Strong understanding of customer journey mapping, service blueprints, market research techniques and methodologies, and service design principles.
- Experience applying the Jobs to be Done framework to deliver customer benefits and accomplish desired outcomes.
- Strong cross functional leadership : ability to inspire an organization to deliver and champion customer experiences that drive retention and growth. Demonstrated success in building high performing teams through dotted line and direct management including recruiting and retaining top talent.
- Customer service & support expertise : demonstrated strength managing or working with customer support organizations and operations.
- Excellent analytical skills with the ability to ask the right questions and translate data into actionable insights.
- Excellent communication, presentation, and collaboration skills.
- Familiarity with business tax, sales tax and / or payroll tax is an advantage
Responsibilities
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is :
Bay Area California $198,500 - 268,500
Southern California $176,000 - 238,500
This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs ).
Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $198500 - 268500, Southern California $176000 - 238500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at . Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Salary : $198,500 - $268,500
