What are the responsibilities and job description for the Manager 2, Risk Operations Process Excellence position at Intuit?
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Qualifications
- A bachelor's degree in a business-related field or equivalent experience in Mathematics, Business Studies, Business Administration, or equivalent, combined with 5 years of workforce strategy in call center or back office operations.
- Experience with Workforce Optimization software a plus
- Have working knowledge of eWFM, Siebel, Blue Pumpkin, IEX, TCS, Oracle, and I3 software (Interactive Intelligence) or any other workforce management software used to manage schedules, workflow, and statistical data
- Analytical Skills
- Possess analytical skills essential for reviewing information, analyzing data, and make appropriate recommendations for improvement
- Computer proficiency
- Proficient with Microsoft Excel and Office & Google Suite, in order to store data, create reports, produce schedules and perform other tasks.
- Organizational and communication skills
- Establish an efficient workplace environment, able to manage a range of tasks and prioritize responsibilities, and meet deadlines
- Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions with minimal supervision
Responsibilities
