What are the responsibilities and job description for the Payroll Senior Specialist position at Intuit?
Overview
The Payroll Specialist is responsible for proactive collaboration with customers and key internal business partners within the Global Payroll Organization. The position will include reviewing employee payroll records and hours worked, calculating wages, preparing, and processing employee payments, with a keen focus on exceptional customer service. Must be able to handle ambiguity, work in an agile and fast-paced environment, be self-motivated to understand the total picture, and propose recommendations for change in support of operational excellence.
What you'll bring
The Payroll Specialist is responsible for proactive collaboration with customers and key internal business partners within the Global Payroll Organization. The position will include reviewing employee payroll records and hours worked, calculating wages, preparing, and processing employee payments, with a keen focus on exceptional customer service. Must be able to handle ambiguity, work in an agile and fast-paced environment, be self-motivated to understand the total picture, and propose recommendations for change in support of operational excellence.
What you'll bring
- College degree preferred
- CPP/FPC certification a plus
- 3 years of experience in payroll related responsibilities
- Apply documented rules, past practices, or instructions on an independent level
- Ability to work in a fast-paced environment even during times of ambiguity
- Demonstrated ability to hold information confidential with excellent judgment
- Understanding of payroll processing within a shared services environment
- Solid time management skills with an ability to prioritize assignments in a dynamic work environment
- Proficient computer, organizational, analytical, research and problem-solving skills
- Working knowledge of Excel, proficient with all other Office applications
- Complete self-initiated training necessary to remain current on payroll practices
- Ability to learn processes quickly for more efficient and effective results
- Experience with Workday and ADP systems (Globalview) highly preferred
- Excellent interpersonal skills, positive attitude, flexibility, and a willingness to learn
- The ability to adapt to change and adjust to the business needs
- Assists with processing full payroll cycles for 15,000 employees on a bi-weekly basis, inclusive of exempt and nonexempt employees
- Processes terminations including final pay calculations
- Review wage calculations and audit reports for accuracy while making necessary adjustments/corrections
- Track and process leave of absence (LOA) to calculate supplemental pay for employees
- Audit HRIS Workday daily file feed into ADP to ensure data accuracy
- Resolves payroll employee service request cases (Tier 2 support for escalations)
- Initiate stop payments and direct deposit reversals
- Research and manage outstanding/uncashed check or direct deposit issues
- Enforce pay policies, (e.g., holiday worked, on-call, overtime, calculation basis for deductions, etc.) to ensure compliance
- Auditing and validating inputs in the time and labor system
- Run and review timesheet export reports from Workday to interface with the ADP Payroll system
- Process over-payment calculations and collection
- Create and maintain SOPs (standard operating procedures) and job aides for payroll processing and timekeeping tasks
- Provide exemplary service and respond to complex payroll related inquiries from employees, managers, HRBPs, HR Data Services, HR Connect, and external third party vendors
- Communicate effectively with various levels of management to ensure high level of customer support and positive customer interactions
- Work in a team environment by coordinating with other team members in the processing of payroll
