What are the responsibilities and job description for the Senior Executive IT Support Analyst position at Intuit?
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Qualifications
- Minimum 5-7 years of Desktop Support 3 / Team Lead experience with at least 2-3 years of direct senior level Executive Support for both PC and Mac required.
- Minimum of an Associate's Degree in a computer technology or equivalent from two year College or technical school or equivalent relevant experience
- Advanced knowledge of Exchange Mail & Executive Scheduling / Calendars, Active Directory, Software Distribution Systems, and related technologies.
- Advanced knowledge (based on both training and on-the-job experience) of a wide range of computer systems software, applications (including MS Office suites), hardware, PC and OSx operating systems, and communications.
- Advanced knowledge of network computing in a Windows & OSX environment & working knowledge of networking fundamentals.
- Strong experience with video conferencing technologies and collaboration tools & platforms, . Cisco, Poly, Slack, Box, Google Suite
- Preferred certifications : ITILv4, ACMT, CCT, CompTIA
- Support experience in a corporate enterprise environment medium to large company (7000 employees)
- Outstanding ability in problem solving, diagnosis and troubleshooting skills
- The ability to work under pressure and multi task in a fast paced environment is a must.
- Excellent verbal & written communication skills, superior customer handling skills and the capacity to work with minimum supervision.
- Ability to work independently and within a team environment; taking and following directions and completing tasks and assignments in a timely manner and with a positive attitude.
- Strong interpersonal / communication skills with the ability to communicate with technical and non-technical users effectively.
- Familiarity with encryption and security tools and triaging within this environment.
- Occasional travel and overtime (early morning, evenings, weekends) may be required to support offsite meetings or after-hours emergencies.
Responsibilities
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $57.50 - 78.00 . This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs . Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $57.50 - 78.00 . This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at . Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Salary : $58 - $78
