What are the responsibilities and job description for the Tax Processor 3 position at Intuit?
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Qualifications
Prior working knowledge of QuickBooks or Intuit payroll products
4 years of previous payroll, tax preparation, bookkeeping, or accounting experience
High school diploma or equivalent
Correction / Amendment knowledge
Leadership experience
Post-secondary education completed or in progress
Responsibilities
Expert level verbal and written communication across a variety of mediums, including but not limited to email, Slack, virtual meetings, and in-office interactions
Intermediate public speaking skills including ability to present complex tax theory in a variety of different settings including virtual and on-site
Identify payroll / tax issues efficiently and effectively to provide subject matter expert support to peers across multiple department processes to assist agents in resolving issues timely
Analyze data to identify trends, errors, process gaps, or technical skill / knowledge gaps to improve areas of productivity and quality, and work with leaders to innovate, implement, and communicate solutions
Lead change effectively and work with leaders on internal / external changes by directly supporting agents through a seamless transition
Identify compliance issues, system deficiencies, needed system enhancements, or process improvements by working within the department, with Intuit partners, or tax agencies to drive the needed change
Identify issues that may need manager intervention
Defines, executes, and manages special projects as needed
Multi-faceted knowledge of Intuit’s payroll products and services and the nuances of each, and how they work in relation to daily job functions within the department
Prioritize a variety of tasks to execute business needs while also maintaining direct leadership support and peer support
Understand Work-In-Progress, identify red flags, alleviate barriers, and help resolve case holds to pivot as needed in support of meeting Service Level Agreements
Coordinate a variety of events, trainings and activities through implementing logistical guidelines effectively
Create detailed content and training activities to facilitate complex tax training to others around established processes and procedures
Identify areas of opportunity in others and provide feedback or coaching as necessary
Write and review SOP’s and apply content / technical writing skills to systematically create instructions
Thorough knowledge of all payroll policies and practices and the ability to understand and decipher tax code in all US jurisdictions to provide updated training when tax law changes occur
Lead others in making independent and sound decisions and thinking on your feet in a dynamic environment
Internal candidate, Payroll Tax Department (PTO)
Exceeding Tax Processor 2 productivity and quality metrics
Expert in all functions listed for Tax Processor 1 and 2, in addition to the following :
Creates and updates processes and procedures and escalates issues when appropriate
Effectively leads others and supports managers in support of team or department objectives
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