Rma coordinator

Company Description

At Intuitive, we are united behind our mission : we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere.

We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways.

We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients.

Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position :

This position is responsible for receiving, process, and reconcile all RMA issues in the Service Depot material. Proactively monitor and expedite the movement of material through the receiving process.

Job duties include materials transactions using SAP and trouble-shooting; perform document and reconcile inventory cycle counts;

manages interfaces with delivery carriers; and facilitates support of daily service operations throughout the warehouse.

Roles and Responsibilities :

• Ensure timely shipment of all outbound FRU shipments to meet contractual obligations and customer requirements
• Able to resolve receiving and shipping issues
• Able to process FRU orders for domestic (U.S.) and international customers
• Manage international shipping documentation requirements
• Able to train in use of business operations software to record and trouble-shoot data transactions
• Conduct daily cycle count
• Maintain warehouse safety and housekeeping per 5S principles
• Maintain an excellent attendance record
• Follow all corporate, regulatory, safety policies and procedures
• Train and certify for use of material handling (forklift and pallet jack) equipment per policy and procedures; audit safety inspections of equipment
• Fulfill employee training record requirements / updates per supervisor’s direction
• Perform other projects or duties as assigned.
• Meet departmental goals / objectives
• Communicate and interact with various departments to troubleshoot issues
• Process, disposition, and track related returns
• Receive all field returns
• Process specific returns requiring sterilization to ensure safe handling
• Process all items returned from repair service providers into appropriate inventory locations
• Receipt of repairable items to and from external service providers
• Manage discrepant returns to enable RMA processing
• Communicate with customer service regarding aging DRMAs
• Control of returns material storage within RMA Receiving area
• Store and dispose of dispositioned instruments and accessories.
• Arrange for pick-up and drop-off from offsite storage location
• Pull and log requested RMAs from stored inventory
• Dispose bio-hazardous material post sterilization as required and maintain the necessary documentation for disposal

Qualifications

Skill / Job Requirements :

• Minimum Possess high school diploma, AA degree preferred
• Prior warehouse (Minimum 1-2 years) or experience in all aspects of receiving, shipping, and manufacturing operations support
• Inventory management experience (cycle counts, physical inventory)
• Process domestic and international shipments utilizing different software ie : FedEx Ship Manager, UPS WorldShip, etc
• Prior medical industry experience
• Prior experience and / or certification in operating material handling equipment
• Ability to lift 35 pounds frequently each day
• Extensive walking and repetitive physical motion (squatting, bending, lifting) is required (at least 70% of hours worked)
• Able to demonstrate accuracy and thoroughness in completing work assignments while complying with verbal and written instructions
• Prior computer experience (including MS Office products and ERP systems) preferably SAP and Agile.
• Knowledge of kanban systems and other lean material handling principles
• Excellent verbal and written communication skills
• Highly customer and service focused.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and / or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.

Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications.

The target salary ranges are listed.

Base Salary Range Region 1 : $44,400 - $60,000

Base Salary Range Region 2 : $37,700 - $51,100

Shift : Day

Travel : 10% of the time

Workplace Type : Onsite - This job is fully onsite.

Last updated : 2024-10-08

Salary : $37,700 - $60,000