What are the responsibilities and job description for the CSR - Customer Service Representative position at Invader Concepts?
CUSTOMER SERVICE
Are you knowledgeable about firearms? Interested in learning how custom holsters are made? Do you love working with customers in an online and in-person environment? If so, this could be the perfect opportunity for you to give it a shot with Invader Concepts as a member of amazing team!
As a CUSTOMER SERVICE TEAM MEMBER:
Working for Invader Concepts you will be responsible for all aspects of the customer's experience with obtaining the perfect gun holster(s) and related accessories. You may also be tasked with various other duties that could include shipping, order prep, social media comment responses, keeping supplies stocked, and maintaining the area in a clean, organized fashion.
Primary responsibilities:
· Interact with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
· Ensure that appropriate actions are taken to resolve customers' problems and concerns.
· Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments, including updating marketing team with repetitive issues.
· Use expertise in the specific product or service to address inquiries or escalate to appropriate personnel when needed.
· Maintain open order processing including communication to production team
· Prepare documents, such as estimates, orders, bills of lading, shipping orders and/or invoices as necessary
· Pack, seal, label, or affix postage to fulfill and ship orders using computerized system and printer and other resources, including expedition means for rush deliveries.
· Follow safety protocols and maintain a clean and organized work area
· Work quickly, consistently, maintain quality standards
· Have fun, work safely and productively and make the work day enjoyable and positive!
Qualifications
· Knowledge/Interest of firearms and subsequent holsters
· Be reliable, responsible, and dependable, and fulfill obligations timely and as scheduled
· Prefer minimum one to three years of previous customer service experience in an online retail environment
· Excellent written and verbal communication skills
· Prefer High school diploma or GED equivalent
Work Hours:
· Full-Time · Monday – Friday 8 am to 4 pm
WHY WORK FOR INVADER CONCEPTS?
We make amazing products and our customers love us! Stand proud with the rest of the team making top of the line holsters for hunters, law enforcement, military and gun carrying customers everywhere! Increase your gun knowledge while getting to see all the cool and creative designs Invader Concepts comes up with!
Come be a part of the team at Invader Concepts hitting the mark time and time again with their custom holster designs!
We offer competitive pay, bonuses, holiday pay and more!
Apply today!
Send your resume to office@invaderconcepts.com or apply online
Job Type: Full-time
Pay: $18.00 - $24.74 per hour
Expected hours: No more than 40 per week
Benefits:
- On-the-job training
- Paid time off
Shift:
- 8 hour shift
People with a criminal record are encouraged to apply
Application Question(s):
- Do you have any restrictions for being around firearms?
- What is your minimum hourly pay rate?
Experience:
- Customer service: 2 years (Preferred)
- firearm: 1 year (Preferred)
Ability to Commute:
- Kalispell, MT 59901 (Required)
Ability to Relocate:
- Kalispell, MT 59901: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $25