Information Technology Operations Specialist

Turning Space into a Transportation Layer for Earth

Who We Are:

Eras of humanity can often be defined by a dominate transportation mode - horse drawn chariots, ocean going boats, or aircraft. These were spurred by a small group of people rigorously focused on building technology to achieve faster access to more of the world.  We seek to usher in a new era of humanity defined by universal access to the whole globe free of borders and the presence of a routine way from space to Earth. To do this, we are building highly maneuverable re-entry vehicles that can loiter in orbit before precision landing back on Earth. 

Position Overview:

We are looking for an Information Technology Technician with 3 years of hands-on experience in a Windows Active Directory, Office 365, and Azure environment. The ideal candidate will have strong help-desk support skills and a customer-first mindset. A broad technical skill set is a must, with additional experience in GCC High environments, Linux, macOS, Open Stack, and networking being a significant plus. 

Key Responsibilities: 

• Provide end-user support and troubleshooting for hardware and software issues, primarily within Windows Active Directory, Office 365, and Azure environments. 

• Administer, configure, and troubleshoot Windows Active Directory, Office 365, and Azure services. 

• Respond to and resolve help-desk tickets, ensuring timely resolution and user satisfaction. 

• Maintain and support user accounts, permissions, and system access within Active Directory and other related systems. 

• Troubleshoot and resolve connectivity issues across the network, including VPN, DNS, and DHCP. 

• Assist with the management and configuration of cloud environments, including Office 365, Microsoft Azure, and related platforms. 

• Provide customer-facing technical support in a friendly and professional manner. 

• Assist in the installation, configuration, and maintenance of Linux and Open Stack environments as needed. 

• Monitor and maintain hardware, software, and network systems to ensure optimal performance and security. 

• Create and update user documentation, knowledge base articles, and troubleshooting guides. 

• Assist with the deployment and configuration of new hardware and software across the organization. 

• Collaborate with other IT staff and departments to resolve complex issues and ensure efficient systems integration. 

Required Qualifications: 

• 3 years of experience in an IT support or help-desk role with a focus on Windows Active Directory, Office 365, and Azure. 

• Strong understanding and hands-on experience with Active Directory (including user/group management, policies, and permissions). 

• Proficiency in troubleshooting and supporting Office 365 applications (Outlook, Teams, SharePoint, etc.) and related cloud services. 

• Experience with Microsoft Azure services and tools. 

• Exceptional customer service skills with the ability to communicate complex technical concepts clearly to non-technical users. 

• Strong problem-solving skills and a proactive approach to issue resolution. 

• Ability to handle multiple priorities and manage time effectively in a fast-paced environment. 

Desired Qualifications: 

• Experience working in GCC High environments. 

• Experience with Linux operating systems, macOS and Open Stack technologies. 

• Knowledge of networking protocols and concepts (TCP/IP, DNS, DHCP, VPN, etc.). 

• Familiarity with other cloud platforms or technologies. 

• CompTIA A , Network , or similar certifications. 

Our office headquarters is located in Playa Vista, CA. This position requires in office presence.

_{The California annual base salary for this role is currently $77,000-$110,000.  Pay Grades are determined by role, level, location, and alignment with market data.  Individual pay will be determined on a case-by-case basis and may vary based on the following considerations: interviews and an assessment of several factors that are unique to each candidate, job-related skills, relevant education and experience, certifications, abilities of the candidate and internal equity.}