What are the responsibilities and job description for the E-Commerce Customer Service Representative position at Invest Africa?
Your ideal job?
A tight-knit team that has a relaxed environment with open natural light workspaces, and lots of smiles and high-fives
A fun work environment with the potential for promotion into a full-time benefited position.
Working with a company that develops the future all-stars and leaders of our eCommerce Customer Care Team.
Flexible work shifts
What you’ll be doing as a Customer Service Representative\:
Delighting customers by providing solutions to their pool needs.
Helping customers with order updates, fraud, logistics, online chat, email response, tracking, warranty, and returns (RMA) support, data entry.
Provide overflow assistance in placing new customer orders.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Contributes to team effort by accomplishing any related results or additional tasks as needed.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Qualification:
Our ideal candidate\:
You use a computer daily, comfortable and able to navigate various sites and applications.
You enjoy chatting on the phone and providing the best customer service
You’re upbeat, friendly, and self-starting.
You’re a problem solver who loves a challenge!
You’re respectful, responsible, and a quick learner.
You're excited about continuous learning of product and market knowledge
A tight-knit team that has a relaxed environment with open natural light workspaces, and lots of smiles and high-fives
A fun work environment with the potential for promotion into a full-time benefited position.
Working with a company that develops the future all-stars and leaders of our eCommerce Customer Care Team.
Flexible work shifts
What you’ll be doing as a Customer Service Representative\:
Delighting customers by providing solutions to their pool needs.
Helping customers with order updates, fraud, logistics, online chat, email response, tracking, warranty, and returns (RMA) support, data entry.
Provide overflow assistance in placing new customer orders.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Contributes to team effort by accomplishing any related results or additional tasks as needed.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Qualification:
Our ideal candidate\:
You use a computer daily, comfortable and able to navigate various sites and applications.
You enjoy chatting on the phone and providing the best customer service
You’re upbeat, friendly, and self-starting.
You’re a problem solver who loves a challenge!
You’re respectful, responsible, and a quick learner.
You're excited about continuous learning of product and market knowledge
