What are the responsibilities and job description for the Community Specialist position at Investment Development Management LLC?
It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Overview : The Community Specialist supports multiple onsite operations by producing a high volume of administrative deliverables and tasks. The ideal candidate will work well independently and digitally, with shifting priorities and varying demands.Duties / Responsibilities :
- Customer Service : Provide top-tier service to clients, customers, vendors, and coworkers, ensuring timely follow-up and resolution of issues with professionalism and respect.
- Revenue Protection : Create revenue protection notices for onsite staff and manage collections for current and past residents.
- Application & Lease Management : Overview and audit approved applications, collect holding deposits, and prepare move-in lease documentation. Prepare and send lease renewal offers, process move-outs and complete Financial Move Out Statements. Manage supplemental programs like renters' insurance and assist with communications as needed.
- Reporting & Analysis : Generate reports, perform audits, and conduct analysis as required.
- Compliance : Ensure adherence to all federal, state, and local landlord / tenant laws, fair housing regulations, and company policies.
- Team Collaboration : Uphold company policies and demonstrate IDM's Core Values while collaborating effectively with internal and external stakeholders.Required Skills / Abilities :
- 1-3 years relevant property management experience required, preferably conventional
- Excellent time management skills with the propensity to be a leader
- Team player, willing to go the extra mile to provide concierge level customer service
- Effective communicator; both written and verbal
- Strong multi-tasking, organizational and problem-solving skills, with attention to detail; a solution finder
- Well versed in property management software and technologically savvy
- Some understanding of preventative and ongoing property maintenance
