What are the responsibilities and job description for the Systems Administrator II position at Investment Farms?
Summary :
South Valley Farms is seeking a self-driven and collaborative Systems Administrator to join the IT Support team and provide end users world-class technical support while representing the IT department through resolution of business unit and division-level systems issues. The ideal candidate is successful independently and works as a supportive member of a cohesive team.
Responsibilities :
- Provide resolutions for tickets submitted using the support systems.
- Respond promptly and courteously to support requests, calls, emails, and other electronic communications.
- Properly document and maintain support tickets of incoming requests for service.
- Ensure end users understand how to use support systems efficiently and submit tickets properly.
- Analyze performance of support activities and documented resolutions to identify problem areas.
- Serve as first point of contact between IT department and end users needing to resolve issues.
- Administer computing systems according to defined IT standards.
- Keep organized and accurate inventory of computing system components.
- Direct user IT support plus some higher-level systems and / or process administration requiring independent discretion and judgment.
- Support a variety of IT projects.
- Provide front line support for corporate and division applications and systems.
- Upkeep industry knowledge and development of technical skills through continued education.
Qualifications :
AgReserves, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender, identity or expression, or any other characteristic protected by federal, state or local laws. Qualified applicants must be legally and lawfully authorized to be employed and work in the United States without current or future visa sponsorship - AgReserves, Inc. is not sponsoring visas at this time.
AgReserves offers medical, dental, vision, life, and AD&D insurance coverage. Additionally, employees can contribute to an FSA, and to an employer matched 401(K). Employees can apply for Tuition Assistance for continuing education purposes. All full-time employees are eligible to participate in a discretionary profit-sharing bonus. For more detailed information please visit our benefits site : AgReserves, Inc. complies with the current state minimum wage laws for all positions, regardless of the pay ranges posted.
