What are the responsibilities and job description for the Enterprise Customer Success Manager position at Invicti Security?
Job Description
Job Description
Who You Are :
Our Enterprise Customer Success Manager role is a fantastic opportunity for you if you are a customer-focused professional with at least 2 years of SaaS Customer Success or Account Management experience. You're the epitome of a self-starter who will go to great lengths in order to maintain the absolute highest levels of satisfaction among Invicti's customer base.
Your thrill of working within fast-paced environments only adds to your ability to exercise your strategic mindset. Because of you, all clients in your portfolio consistently realize the value of their investment, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy.
What You’ll Be Doing :
- Leading all post-sales activities for Invicti's customers through strong relationship-building, product knowledge, planning, and execution
- Acting as the voice of the customer
- Working cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do
- Retaining long-term partnerships by independently renewing and expanding successful customers
- Dominating quarterly metrics concerning customer retention, price increase, and upselling
- Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
- Conducting Quarterly Business Reviews in order to drive positive customer outcomes
- Independent analysis of data in order to discover insights that drive recommendations for clients
- Tracking accounts to identify churn risks and working proactively to mitigate such risks
What You'll Need :
Why Invicti :
Your Health & Wellness Matters :
Health Insurance : Taking care of our team goes beyond the office. We cover 100% of employee health care, vision and dental premium costs. For dependents, we contribute 75% of the health care and 50% vision / dental premium cost, so you can be sure that you and your family are in the best possible health. Coverage is effective your first day.
Employee Assistance Program : Support Counseling services - 24 / 7 Life Coaching, Dependent Care, Elder Care,Financial & Legal Support, Wellness Coaching, New Parent Support and more
Parental Leave : 16 week paid leave for birthing parent recovery. 4 week paid leave for non-birthing / bonding parent
401(k) Savings Plan : 50% up to 6% company match with 100% annual cliff vesting
We Value Adult / Life Balance :
Hybrid or Remote Working : If you are local to one of our office locations, you can work a hybrid office / home schedule
Discretionary Time Off : Take time away from work when you need it (subject to manager approval). No accruals, no fixed allocation of vacation days.
Quarterly Thrive-Wellness Days : One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate
Volunteerism Time Off : 5 days of paid time off each year to participate in the volunteer activities of your choice
We Value You :
Employee Recognition : Ongoing recognition & rewards. A Culture that emphasizes personal and professional growth
At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry.
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