What are the responsibilities and job description for the Technical Support Engineer position at Invicti Security?
Job Description
Job Description
Invicti is an application security leader empowering organizations to continuously secure their web applications and APIs through all stages of the software development lifecycle. Exclusively focused on this space for more than 15 years, Invicti’s products Netsparker and Acunetix bring security and development teams together to protect company data from breach through industry-leading Discovery, Dynamic Application Security Testing (DAST), Interactive Application Security Testing (IAST) and Software Composition Analysis (SCA).
Invicti’s proprietary Proof-Based Scanning technology is the first to deliver automation verification of vulnerabilities and proof of exploit, returning crucial time to development and security teams for critical projects and innovation. Invicti serves more than 3,500 companies and public sector agencies worldwide including NASA, Samsung, IBM and Verizon.
Who You Are :
You’re someone who loves a good challenge and will stop at nothing to find one (or many) solutions. Your curiosity knows no bounds and no technical puzzle is too tough. You're all for asking questions in a gallant effort to find the most efficient resolution. You're into learning new and known things and find yourself scrolling subreddits for the latest and greatest on the future of web and cyber security.
As a Technical Support Engineer here at Invicti, you'll provide enterprise-level technical assistance to our rapidly growing global customer base, ensuring that both technical and non-technical end users receive effective solutions through various channels. Your expertise will be critical in maintaining customer satisfaction and overall success.
This position is hybrid with in-office expectations at our Austin location (North Lamar).
What You'll Be Doing :
- Providing high-quality technical support to Invicti’s enterprise customers.
- Delivering technical solutions to both technical and non-technical end-users via phone, our support system, and other channels as needed.
- Resolving and taking full ownership of reported customer issues by means of research, diagnosis, troubleshooting, and identifying solutions.
- Remotely connecting to customers’ installations to troubleshoot technical difficulties.
- Evaluating deeper insights into the challenges faced by customers by reviewing product log files.
- Escalating unresolved support tickets to tier 2 support.
- Providing prompt and accurate feedback to customers.
- Ensuring proper documentation and resolution of all technical inquiries.
- Collaborating with the Invicti sales team, resellers, and distributors with technical queries.
- Proposing new technical content to be shared within Invicti’s social media articles, blog postings, and other means of communication with our customer base.
What You'll Need :
Who We Are :
Invicti is an application security leader empowering organizations to continuously secure their web applications and APIs through all stages of the software development lifecycle. Exclusively focused on this space for more than 15 years, Invicti’s products Netsparker and Acunetix bring security and development teams together to protect company data from breach through industry-leading Discovery, Dynamic Application Security Testing (DAST), Interactive Application Security Testing (IAST) and Software Composition Analysis (SCA).
Invicti’s proprietary Proof-Based Scanning technology is the first to deliver automation verification of vulnerabilities and proof of exploit, returning crucial time to development and security teams for critical projects and innovation. Invicti serves more than 3,500 companies and public sector agencies worldwide including NASA, Samsung, IBM and Verizon.
Why Invicti :
Your Health & Wellness Matters :
We Value Adult / Life Balance :
We Value You :
At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry.
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