What are the responsibilities and job description for the Entry Level Customer Service Associate position at Invictus Inc.?
At Invictus, we are looking for highly motivated and dedicated individuals to join our team as Entry Level Customer Service Associates. This role is perfect for someone who is passionate about providing excellent customer service and is excited to make a positive impact within the community. You will play a key role in building relationships with potential customers and donors, helping to raise awareness for the nonprofit organizations we work with. Invictus believes in fostering personal and professional growth, so there’s always someone to support and guide you as you develop your skills and achieve your goals.
Key Responsibilities:
- Deliver Outstanding Customer Service: Engage with customers in a friendly, professional manner, answer their questions, and provide donation opportunities to support the nonprofits we work with.
- Promote Nonprofit Causes: Educate customers about our charity partners’ missions, goals, and programs, helping raise awareness and increase community involvement.
- Track Donations: Process and track new donations, ensuring accurate records are kept while contributing to the success of fundraising efforts.
- Customer Relationship Building: Establish and maintain strong relationships with customers to increase participation and build loyalty for our charity partners.
- Problem Resolution: Address customer concerns and complaints in a positive and professional manner, ensuring customer satisfaction at all times.
- In-Office Training: Participate in daily training sessions and workshops to continuously develop your customer service, communication, and sales skills.
- Team Collaboration: Work closely with other team members and senior management to achieve outreach goals and enhance customer experiences.
Skills and Qualities We’re Looking For:
- Strong Communication Skills: Ability to engage with customers in a clear, friendly, and professional manner.
- Customer-Centric Mindset: A passion for delivering outstanding service and helping customers feel valued.
- Empathy & Patience: You’ll work with a wide range of customers, so being empathetic, patient, and consistent is key to ensuring positive interactions.
- Adaptability: You’ll be handling different types of customer interactions daily, and the ability to remain flexible and adjust to various situations is essential.
- Team Player: Enjoy working in a collaborative environment where team success is celebrated.
- Positive Attitude: Approach each customer interaction with a can-do attitude, staying motivated even when challenges arise.
What We Offer:
- Paid Training: Receive comprehensive training to equip you with the skills and knowledge to succeed in the role.
- Career Growth: Opportunity for advancement and career development within our growing company.
- Supportive Environment: A positive, collaborative work environment where your success and growth are a priority.
- Impactful Work: Help raise awareness and support nonprofit causes that make a difference in the community.
- Competitive Pay: Enjoy a competitive compensation with performance-based incentives.
- Medical and Dental Benefits: Access to medical and dental coverage to ensure your health and well-being.
- Profit Sharing: Benefit from our profit-sharing program, allowing you to share in the success of the company.
- Wellness Programs: Take advantage of our wellness programs to help you stay healthy and balanced in both your personal and professional life.
Join Invictus and make a meaningful impact while building a rewarding career. If you’re ready to take the next step and thrive in a customer-focused environment, we want to hear from you!
Salary : $50,000 - $60,000
