What are the responsibilities and job description for the Charity Customer Service Representative position at Invictus Marketing Solutions?
We are a passionate team committed to partnering with charitable organizations to raise awareness and create a lasting impact within the community. Due to our continued growth, we are looking for a Charity Customer Service Assistant to join our dynamic team. This is an exciting opportunity for someone eager to contribute to a meaningful cause and grow within the customer service and nonprofit sector. Key Responsibilities : Serve as the first point of contact for all inquiries related to charitable programs and fundraising efforts, both externally and internally. Provide exceptional customer care , ensuring all donors, partners, and supporters are properly acknowledged and thanked. Collaborate with management and the communications team to ensure clear, engaging communication with donors and supporters. Maintain and update the donor database , ensuring accurate data entry and regular updates. Support the team with task prioritization , ensuring deadlines are met and activities are completed efficiently. Stay informed about best practices in customer service within the charitable sector. Bring fresh ideas and take ownership of assigned tasks to improve the role and contribute to team success. Desired Attributes : Passion for supporting charitable causes —prior experience in customer service or fundraising is a plus, but not required. Attention to detail and a focus on ensuring accuracy in all tasks. Energetic and creative with a can-do attitude and willingness to solve problems. Strong personal engagement skills and the ability to build positive relationships with donors and partners. Excellent written and verbal communication abilities , with the ability to engage and inform diverse audiences. Why Join Us? Meaningful Work : Play a key role in raising awareness and contributing to a worthy cause. Professional Development : Gain valuable skills in customer service, nonprofit operations, and fundraising. Collaborative Environment : Work with a passionate, dedicated team focused on creating positive community impact. Opportunities for Growth : Develop your career within the charitable sector with room for advancement. Apply Today! If you are passionate about making a difference and eager to join a team that values customer service excellence in the nonprofit sector , we would love to hear from you. Apply today to become a Charity Customer Service Assistant and help us create lasting change in the community! Powered by JazzHR
